Sales Coordinator Specialist

4 days ago


Dubai, Dubai, United Arab Emirates Four Seasons Hotels And Resorts Full time
Job Description

We are seeking a highly skilled and experienced Sales Coordinator to join our team at Four Seasons Hotels And Resorts. The successful candidate will be responsible for providing administrative support to the sales team, ensuring seamless coordination between departments, and contributing to the achievement of sales targets.

Key Responsibilities:
  • Sales Support and Administration
  • Manage and maintain accurate sales records, including quotes, contracts, proposals, and order forms.
  • Enter sales data into CRM systems or databases, track progress against sales targets, and assist in reporting on sales metrics.
  • Assist in preparing regular reports on sales performance, lead generation, conversion rates, and other relevant metrics for management.
Client Relationship Management
  • Liaise with clients to confirm details, follow up on inquiries, and manage any post-sale requirements or concerns.
  • Provide support to customers by answering questions, resolving issues, and ensuring their needs are addressed promptly and professionally.
  • Keep track of client preferences, previous purchases, and any special requests to enhance customer satisfaction and foster long-term relationships.
Sales Team Coordination
  • Assist in coordinating meetings, calls, and appointments for the sales team with clients, prospects, or other stakeholders.
  • Support the sales team in developing and implementing strategies for lead generation, marketing campaigns, and sales promotions.
  • Facilitate communication within the sales team, ensuring all team members are informed of updates, tasks, or changes in plans.
Order Management
  • Receive, verify, and process orders from clients, ensuring that all details are correct and timely.
  • Track orders to ensure timely delivery, coordinating with logistics or supply chain teams to resolve any delays or issues.
  • Prepare and send invoices, track payments, and ensure that any issues with billing or payment are addressed in a timely manner.

Requirements:

  • A minimum of at least 2 years of administrative or sales coordinating experience in a similar role in a luxury brand.
  • Working knowledge of hotel operating systems such as Golden, Opera, or Delphi.
  • Minimum 1 year of experience in selling group room blocks, catering, and conference center sales and ability to effectively engage in sales lead generation.
  • Proficient in English and Arabic (speaking, reading, writing).


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