Service Line Product Manager

1 month ago


Dubai, Dubai, United Arab Emirates Emirates Global Aluminium EGA​ Full time
Role Overview

The **Product Service Line Manager** is pivotal in aligning the product portfolio strategy across various offerings with the overarching business goals of Emirates Global Aluminium (EGA). This role emphasizes the importance of fostering and sustaining constructive relationships across diverse business sectors, pinpointing opportunities, and adeptly handling conflicts and escalations.

Key Responsibilities
  • The PSL Manager is tasked with understanding business requirements, gathering industry insights, and working in close collaboration with cross-functional teams to outline and execute the product roadmap.
  • This position serves as the central figure accountable for the overall success of the service line, ensuring that business objectives are synchronized with technical solutions to promote the development and growth of a successful product line.
  • Management of business stakeholders is crucial, ensuring that the product vision resonates with the needs of end users and aligns with the broader business vision.
  • Possessing in-depth knowledge of business needs, challenges, and preferences, the PSL Manager conducts market research, keeps abreast of industry trends, and collects business feedback to guide product decisions and enhancements.
  • With exceptional communication and problem-solving abilities, the PSL Manager collaborates closely with the business to deliver value in alignment with EGA's vision.
  • This role also involves providing leadership and mentorship to the product team, cultivating a culture of innovation, collaboration, and continuous improvement. Setting clear objectives, guiding team members, and ensuring effective coordination and communication within the team and across the organization are essential.
  • Ensuring optimal team performance and continuous improvement is a priority, which includes establishing clear performance expectations, offering constructive feedback, and identifying opportunities for skill development and training.
  • Conflict management within the team is necessary to promote a positive work environment and align team objectives with departmental goals.
  • The PSL Manager is responsible for monitoring key product metrics, such as user engagement, adoption rates, and customer satisfaction. Analyzing data to identify improvement areas and developing strategies to enhance product performance in line with business objectives is vital.
  • Reviewing business cases for proposed projects and tracking the communicated value is also part of the role.
  • Overseeing the product development process, the PSL Manager collaborates closely with design, build, and operational teams to ensure timely delivery of products that meet budgetary and quality standards. Coordinating and communicating across teams to address challenges during the development process is essential.
  • Facilitating and supporting prioritization sessions with the leadership team to establish clear goals is a key responsibility.


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