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Restaurant Operations Supervisor

2 months ago

Dubai, Dubai, United Arab Emirates Shangri-La Group Full time

Key Responsibilities:

Guest Interaction and Service Standards: Engage with guests, ensuring a high-quality service experience that meets the expectations of our discerning clientele.

Team Motivation and Cohesion: Foster a positive and supportive team environment, motivating team members to deliver exceptional service and maintain a high level of team spirit.

Guest Complaint Resolution: Effectively handle guest complaints, addressing concerns in a professional and courteous manner.

Satisfaction and Quality Improvement: Continuously seek opportunities to increase satisfaction levels from colleagues, guests, and owners, driving quality improvement initiatives that enhance the overall guest experience.

Operational Support: Collaborate with the Restaurant Manager to support daily operations, including forecasting, scheduling, and profitability evaluation.

Restaurant Ambiance and Decor: Partner with the Manager to maintain the overall look and feel of the restaurant, ensuring a welcoming and inviting atmosphere for guests.