Voice of Customer Representative

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time
ADIB - Abu Dhabi Islamic Bank: A Leading Financial Institution
In this role as a Voice of Customer Specialist, you will contribute to the bank's mission to become the best bank in service in the UAE by leveraging your analytical skills and passion for delivering exceptional customer experiences. Your expertise will help drive business growth and foster long-term relationships with valued customers.

Responsibilities:
  1. Identify and analyze customer pain points across various touchpoints, including surveys, social media, and customer interactions.
  2. Develop actionable recommendations based on data analysis to enhance customer satisfaction and loyalty.
  3. Maintain open lines of communication with stakeholders, providing regular updates on progress and outcomes.
  4. Collaborate with internal teams to implement process improvements and ensure seamless execution.
  5. Continuously evaluate and refine existing processes to optimize results and meet evolving customer needs.

Requirements:
  • 5+ years of experience in business processes, customer service, and general banking services.
  • Profound understanding of ADIB culture, systems, products, and services.
  • Experience in Client Relationship Management.


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