Patient Service Coordinator

6 days ago


Dubai, Dubai, United Arab Emirates GluCare Full time

GluCare is seeking a skilled Patient Service Coordinator to join our Behavioral & Lifestyle Team.

Job Overview

The Customer Support Assistant will provide exceptional customer service, manage patient requests, and ensure the seamless implementation of lifestyle programs. This role involves managing patient interactions through the application portal, assisting with device connectivity, booking sessions between patients and the lifestyle team, and facilitating communication between patients and the team.

Duties and Responsibilities
  • Patient Request Management
    Triage incoming patient requests in a timely and professional manner
  • Support for Lifestyle Programs
    Sending templated campaign messages to patients as part of lifestyle program initiatives
  • Device Connectivity and IT Support
    Assist patients in setting up and troubleshooting wearable devices, ensuring smooth connectivity and functionality
  • Appointment Scheduling & CRM Management
    Maintain and update patient records in the CRM system, ensuring data accuracy and completeness
Requirements
  • Education: Bachelor's degree - preferably in healthcare, customer service, or related fields
  • Experience: Experience in customer service, preferably in a healthcare setting
  • Technical Skills: Proficiency in using communication portals and wearable health devices


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