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IT Infrastructure Specialist

2 months ago

Dubai, Dubai, United Arab Emirates 1st-jobs Full time
Job Description:

We are seeking a skilled and proactive IT Infrastructure Specialist to join our team at 1st-jobs. The ideal candidate will have 2-3 years of hands-on experience, with a strong background in IT infrastructure, networking, and application support. This role requires someone who can work independently and is comfortable moving between production and lab departments, wearing coveralls and safety shoes as needed.

Key Responsibilities:
  • Network Management: Administer LAN/WAN/Internet networks, troubleshoot issues, and liaise with internal support teams or external vendors/ISPs to ensure smooth operations.
  • Project Support: Provide IT input for factory/office projects, ensuring that IT infrastructure meets business requirements.
  • End-User Support: Assist end-users by troubleshooting IT systems and software, and managing caretaker tickets.
  • Vendor Coordination: Work with IT vendors on the installation and troubleshooting of systems, devices, and components to support daily business operations.
  • Incident Management: Oversee and resolve incidents, events, and service requests in line with service level agreements (SLAs).
  • Contract Compliance: Ensure maintenance contracts and licenses are up-to-date and compliant through regular reviews.
  • System Maintenance: Maintain existing application systems, workflows, and databases by following business requirements and proposing efficient solutions.
  • Training & Development: Conduct training on Digital IT tools to ensure they are used effectively and become a source of competitive advantage.
  • Project Implementation: Implement local/regional enhancement projects in line with global and regional strategies by developing or integrating new solutions.
Qualifications:
  • Bachelor's Degree in Computer Science or a related field.
  • 2-3 years of IT experience, particularly in infrastructure, networking, and application support.
  • Experience interacting with end-users on-site; this is not a help desk role.
  • Familiarity with Cisco switches, routers, and other networking equipment.
  • Demonstrated experience implementing new technologies.
  • Proficiency in English is required.
  • Advanced skills in MS-Office, Power BI, and experience in creating apps are preferred.
  • Certification in CISCO / Microsoft Power Apps or equivalent is a plus.
  • Ability to work independently and adapt to various on-site environments.
Benefits:
  • Family status contract, including visa and medical coverage for spouse and up to 3 children (under 18 years).
  • Life insurance policy for the employee.
  • Annual bonus.
  • Lunch provided at the office.
  • Limited transport service available based on location (a few stops on the bus route).
  • Annual flight ticket allowance for the employee and family.