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Global Concierge Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Aspire Lifestyles Full time
Concierge Specialist Job Description

The Concierge Specialist will provide exceptional customer service to our clients, handling program requests, demo requests, and other inquiries via phone, email, and chat. This role requires excellent communication and interpersonal skills, as well as the ability to work independently and collaboratively as part of a team.

Responsibilities
  • Fulfilling Client Requests: Independently or collaboratively, handle program requests, demo requests, and other inquiries via phone, email, and chat.
  • Customer Service Excellence: Be the primary point of contact for customer issues and vendor communication, ensuring a positive customer experience each time.
  • Information Accuracy: Provide accurate and timely information regarding client requests.
  • Professionalism and Boundaries: Deliver services within the contractual scope and politely decline unrealistic demands.

Requirements
  • 2+ years customer service experience in travel/tourism, hospitality, retail, hotel/guest services.
  • Demonstrated problem-solving skills.
  • Excellent oral and written English language skills.
  • Excellent oral and written Arabic language skills.