Customer Solutions Manager MENAT Customer Solutions Management

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Precision Hire Solution Full time
About the Role

We are seeking a highly skilled and experienced Cloud Transformation Leader to join our team at Precision Hire Solution. As a key member of our organization, you will play a critical role in helping our customers navigate their journey to the cloud.

Key Responsibilities
  1. Strategic Initiative Execution: Translate strategic initiatives into executable actions, working backwards from our customers' key milestones to ensure successful cloud adoption.
  2. Education and Enablement: Deliver education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions to accelerate customer adoption.
  3. Cloud Transformation Programs: Lead large-scale cloud transformational programs that span across IT teams and business units, driving collaboration and ensuring successful program completion.
  4. Migration and Strategic Initiative Ownership: Serve as a single-threaded owner for migrations and strategic initiatives, maintaining a broad and in-depth knowledge of existing and developing technologies.
  5. Customer Collaboration: Collaborate with customers to identify and prioritize strategic initiatives, support change management to facilitate AWS services adoption, and establish new ways of working.
  6. Function Development: Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools.
Requirements
  • Leadership Experience: 5 years of experience leading large-scale technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
  • Customer-Facing Experience: 4 years of experience in a customer-facing role engaging with customer executives, technologists, and/or partners to solve business problems with advanced technologies.
  • Problem-Solving and Innovation: A history of problem-solving and innovation developing technology programs and working across customer organizations.
  • Communication and Collaboration: Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations.
  • Transformation Project Experience: Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
Preferred Qualifications
  • Cloud Services Experience: Direct experience implementing cloud services, including migrations and modernization projects.
  • AWS Knowledge: Knowledge of AWS Services and Solutions is an added bonus; AWS Solution Architect (Professional Level) will be required within 3 months from start date.
  • Project Management Certification: Project management certification or training such as PMP, Scrum, or other Agile certification or equivalent experience.
  • Cloud Security and AI/ML Experience: Experience working with Cloud Security, AI/ML, Analytics, IoT.
  • Large-Scale Migration Experience: Expertise in delivering large-scale migration, modernization, and rationalization engagements.

Amazon values diverse experiences and encourages candidates from all backgrounds to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you.



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