Details

3 days ago


Sharjah, United Arab Emirates University of Sharjah Full time

Sr. Technical Support Officer
- Category
- Non Faculty Vacancies
- College
- Departments
- Department
- Information Technology Center
- Job Purpose
- Main accountabilities & expectations
- Provide effective incident and problem resolution (remotely or on location) using relevant tools such as remote access, online support, knowledge base systems, etc. Provide IT support services and respond to user requests and logged incidents in a timely fashion.
- Evaluate and resolve client computing issues in-person and remotely; correct routine problems by recommending and assisting with minor repairs to equipment and/or entering specialized commands or data into systems. Contact appropriate resources for additional assistance.
- Manage Desktop Operating System security including security operating system updates, and Antivirus software management.
- Manage the Active Directory Users and computers, as well as assist in improving and implementing Group policies on the desktops, and ensuring that they comply with the IT Center's policies and procedures.
- Log and track calls using the designated system/database, as well as maintain history records and related documentation for future reference.
- Assist and guide UoS community members in the use of technology, and answer their enquiries related to the use of IT services available at UoS.
- Assist in implementing business continuity and disaster recovery plans for the concerned systems.
- Keep up-to-date with new information technology developments and advancements in the market in order to understand new technology and serve users better.
- Job Specific Accountabilities
- **Required Skills**:

- Preferred Qualification & Experience
- Minimum of bachelor's degree in Computer Science, Computer Engineering or any related discipline.
- 4-6 years of UAE experience in a similar role preferably in higher education institutions.
- Priority is to UAE Nationals.
- Job Location
- University of Sharjah (Main)
- Competencies
- Excellent oral and written communication skills and the ability to prepare professional documents, in both Arabic and English.
- Excellent customer service skills.
- Demonstrate a good understanding of operating the required software/hardware
- Able to understand the meaning of common error messages and explain them to users in simple language.
- Ability to organize and prioritize multiple tasks and produce reports under strict guidelines.
- Problem-solving skills.
- Attention to detail.
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
- High integrity and openness combined with a commitment to good governance.
- Use technical knowledge to help and assist users overcome any difficulties.
- Flexibility and ability to function effectively as part of a team.
- Job Criteria
- Gender
Male or Female- Qualification
Bachelor's degree/higher diploma- Relevant Experience
4 or more- Living In UAE
Open for all- Nationality
All


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