Parent Relations Executive

5 days ago


UAE, United Arab Emirates Al Budoor KG Full time

**RESPONSIBILITIES**

**Main Duties**

**Prospective Parents**
- Welcome all prospective parents to deal with any initial inquiries
- Assist with external marketing and manage the social media channels
- Conduct tours for prospective families
- Assist the Admissions team when needed with inquiries and enrolments
- Create and send out welcome information packs to new families prior to joining BKG
- Work with the senior leadership to plan induction and transition days and hosts these events

**Specific Duties**

**Existing Parents**
- Manage the feedback process, acting as the initial point of contact for parents to ask questions or raise any issues.
- Liaise with the school faculty to resolve these issues and keep a record of any such queries.
- Share weekly reports with the school Principal on parent feedback and ensure the escalation process and complaints procedure is complied with.
- Organize parent/community events in order to engage parents in school activities and celebrations and support the school’s parent engagement activities.
- Work closely with parent bodies such as the Parent Council and Class Parents.
- Support and advertise the school’s parent engagement activities.
- Management and continual development of the school communication channels, such as newsletters, to ensure the school’s parent population is fully aware of the school's activities as a key driver of customer/student retention.
- Drive the communication on the re-enrolment process; increase parent retention

**REQUIREMENTS**

Minimum Qualifications:

- Bachelor's degree

Minimum Experience:

- At least 2 years of experience in a similar role in the region
- Experience in the Education sector is preferred.

Job-Specific Knowledge & Skills:

- With at least a minimum of 5.5 IELTS band score
- Fluent English communication skills, written and oral
- Strong interpersonal skills to be able to work well in a multicultural environment.
- Excellent office management skills and computer literacy particularly excel.
- Fluency in Arabic

Please note that you are wholly responsible for fact checking in respect of the information provided by schools. Please also check for the latest visa and work permit requirements that may apply. Tes is not responsible for the content of advertisements or the policies adopted by advertising schools. Tes asks that all schools follow Tes' Fair Recruitment Policy.



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