Remote Banker

Remote Banker

**Role : Remote Banker**
**Location**:Abu Dhabi**

**Role Purpose**:
Delivering quality teller Functions and excellent Customer experience level via accurate and efficient processing and projecting ADIB's professional image in all interpersonal dealings.

**Key Accountabilities of the role**
- Processing of teller Service transactions such as cash deposits & cash withdrawals, cheque withdrawals, and accounts transfer. in line with operational policies & procedures via ITM Machine.
- Deliver customer experience.
- Handling additional Task/ assignment.
- Reporting Machine/Applications errors and Cash disputes.
- Checking ITM balance & available denominations.
- Ensure effective productivity (Availability, Number of transactions, avoid operational loss).
- Handle inbound calls according to procedures, guidelines, and schedules set by organization.
- Escalate customer queries and dispute as necessary.
- Explain ITM services and answer all the customers questions related to ITM services.
- Polite and courteous when dealing with customers all the time.
- Tasks to be performed as per defined format.
- Meet or exceed the daily, weekly, and monthly targets set by the Management.
- Proactively cross sell the various bank products to customers or caller that qualify.
- Adherence to all ADIB policies, ADIB code of ethics and customer protection regulation.

**Job Conditions**:

- Required to work on shifts.
- Required to work extra hours when needed (During Peak hours /Days).
- On going self-development and enhance competence.

**Specialist Skills / Technical Knowledge Required for this role**:

- General knowledge of ADIB's Institutional & Retail Banking products & services.
- Knowledge of ADIB's Policies & Procedures.
- Knowledge of UAE banking practices, regulations & risks.
- Good Knowledge of Anit Money laundering regulations issued by UAE Central Bank and other Regulatory advisors.
- General awareness of competitors in the local market.
- Good knowledge of Cross Selling skills.
- Good personal, audio Video communication skills.
- Team player.
- Taking ownership and having a good judgement for problem handling.

Job ID 300002124028874