Remote Banker
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates
Abu Dhabi Islamic Bank
Full time
Remote BankerRole :
Remote Banker
Location:
Abu Dhabi**
Role Purpose:Delivering quality teller Functions and excellent Customer experience level via accurate and efficient processing and projecting ADIB's professional image in all interpersonal dealings.
Key Accountabilities of the role
- Processing of teller Service transactions such as cash deposits & cash withdrawals, cheque withdrawals, and accounts transfer. in line with operational policies & procedures via ITM Machine.
- Deliver customer experience.
- Handling additional Task/ assignment.
- Reporting Machine/Applications errors and Cash disputes.
- Checking ITM balance & available denominations.
- Ensure effective productivity (Availability, Number of transactions, avoid operational loss).
- Handle inbound calls according to procedures, guidelines, and schedules set by organization.
- Escalate customer queries and dispute as necessary.
- Explain ITM services and answer all the customers questions related to ITM services.
- Polite and courteous when dealing with customers all the time.
- Tasks to be performed as per defined format.
- Meet or exceed the daily, weekly, and monthly targets set by the Management.
- Proactively cross sell the various bank products to customers or caller that qualify.
- Adherence to all ADIB policies, ADIB code of ethics and customer protection regulation.
Job Conditions:
- Required to work on shifts.
- Required to work extra hours when needed (During Peak hours /Days).
- On going selfdevelopment and enhance competence.
Specialist Skills / Technical Knowledge Required for this role:
- General knowledge of ADIB's Institutional & Retail Banking products & services.
- Knowledge of ADIB's Policies & Procedures.
- Knowledge of UAE banking practices, regulations & risks.
- Good Knowledge of Anit Money laundering regulations issued by UAE Central Bank and other Regulatory advisors.
- General awareness of competitors in the local market.
- Good knowledge of Cross Selling skills.
- Good personal, audio Video communication skills.
- Team player.
- Taking ownership and having a good judgement for problem handling.
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Remote Banker
1 week ago
Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank Full timeRemote Banker **Role : Remote Banker** **Location**:Abu Dhabi** **Role Purpose**: Delivering quality teller Functions and excellent Customer experience level via accurate and efficient processing and projecting ADIB's professional image in all interpersonal dealings. **Key Accountabilities of the role** - Processing of teller Service transactions such as...