Salon Supervisor

4 months ago


Dubai, United Arab Emirates Imperial Beauty Ladies Salon Full time

IMMEDIATE START

**Staff Management**
- **Supervision**: Oversee the salon staff, including hairstylists, beauty therapists, receptionists, and assistants.
- **Scheduling**: Create staff schedules, ensuring proper coverage for busy and slow periods.
- **Training**: Train new employees, and ensure ongoing development for current staff, including product knowledge, customer service, and techniques.
- **Performance Evaluation**: Monitor staff performance and provide feedback or discipline when necessary.

2. **Customer Service**
- **Client Satisfaction**: Ensure all clients receive excellent service, addressing any concerns or complaints promptly and professionally.
- **Customer Retention**: Work on strategies to improve client retention through follow-ups, loyalty programs, or personalized experiences.
- **Problem Solving**: Act as the go-to person for customer queries or issues that require managerial intervention.

3. **Salon Operations**
- **Inventory Management**: Oversee stock levels of salon products and supplies, placing orders as needed, and ensuring proper storage.
- **Maintaining Cleanliness**: Ensure that the salon maintains high standards of cleanliness, hygiene, and safety.
- **Compliance**: Ensure compliance with local health and safety regulations, as well as industry standards.
- **Equipment Management**: Monitor the maintenance of salon equipment and arrange for repairs or replacements as needed.

4. **Sales and Marketing**
- **Sales Targets**: Help set sales goals for the team and work to ensure they are met, whether through product sales or services.
- **Product Sales**: Promote the sale of retail products in the salon, ensuring staff are knowledgeable about what’s available.
- **Promotions**: Help design and execute marketing promotions or seasonal campaigns to attract new customers.
- **Social Media Involvement**: Collaborate on social media content or promotions, ensuring the salon’s image is well-represented online.

5. **Financial Management**
- **Budgeting**: Assist in managing the salon’s budget, ensuring that expenses are kept in check.
- **Reporting**: Prepare financial or performance reports, including sales, expenses, and staff performance.
- **Cost Control**: Identify areas to reduce costs without compromising service quality or customer satisfaction.

6. **Client Relations and Communication**
- **Appointments**: Ensure efficient scheduling of appointments to avoid overlap or delays.
- **Client Follow-up**: Implement follow-up procedures to check in with clients after services or appointments.
- **Feedback Collection**: Actively seek client feedback to continuously improve salon services and customer experiences.

7. **Team Leadership**
- **Motivation**: Lead by example and keep the team motivated, ensuring a positive work environment.
- **Conflict Resolution**: Address any disputes or issues among staff members, resolving them fairly and efficiently.

8. **Product Knowledge**
- **Educate Staff**: Ensure the team is knowledgeable about the products and services offered at the salon, encouraging upselling where appropriate.
- **Staying Updated**: Keep updated on the latest beauty trends, techniques, and products in the industry.

9. **Relationship with Vendors**
- **Vendor Management**: Build and maintain good relationships with product suppliers and service providers, negotiating deals where necessary.
- **Ordering**: Manage product orders and inventory in coordination with vendors.

10. **Health and Safety**
- **Compliance**: Ensure compliance with health and safety regulations, such as sanitation, cleanliness, and equipment safety.
- **Training**: Provide staff training on health and safety procedures, and ensure consistent adherence.

Application Deadline: 09/09/2024



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