Knowledge Management Manager for An International
4 days ago
**Knowledge Management Manager for an International Professional Services Firm, Dubai**
**Responsibilities**:
- Creating and maintaining knowledge bases and other information repositories within the organization
- Developing taxonomies, metadata frameworks, and other structures to categorize and tag information in order to make it more accessible and usable
- Promoting knowledge sharing across the organization through training, communication, and collaboration initiatives
- Measuring the effectiveness of knowledge management initiatives and providing feedback for continuous improvement
- Ensuring that knowledge assets are protected and secure, especially confidential, and sensitive information
- Exploring new ways to create knowledge and share knowledge, such as new technologies and methodologies
- Work with the head of knowledge to shape and execute the KM strategy and roadmap
- Evaluate, revise, and continuously improve the KM Framework workflow and procedures as the organization scales
- Manage the junior team members on the knowledge management team which includes learning, performance management, feedback
- Liaise with relevant stakeholders to collect and analyze knowledge management needs
- Be the thought leader on KM Framework implementation within Knowledge Hub and share learnings and best practices
- Collaborate with Strategy& counterparts in other regions to expand on all KM efforts and increase platform reach
- Lead testing and feedback cycles, run pilot programs and feed the learnings back in to the systems
- Encourage a culture of knowledge-sharing and collaborative work flow among departments and project teams
- Screening/choosing/managing/monitoring relevant vendors to support our KM requirements.
- Maintain in-depth knowledge of the platform’s functionalities and underlying workflows and architecture (to the extent possible)
- Perform trainings as necessary for all involved
- Devise plans to continuously improve and upgrade the platform in terms of content, technology, user experience
- Coordinate with the developers and digital teams for regular upgrades and enhancement on the platform
- Maintain knowledge about the platform’s admin configurations and requirements
- Monitor progress and learning processes by keeping track of engagement, project outcomes and other Metrics
- Promote the use of knowledge management tool and processes to facilitate sharing of knowledge
- Analyze content, upload metrics, and share them with Knowledge Management champions and partner (could be used in sharing statistics with client staff, on appraisals, etc.)
- Create and review KPIs for adoption, usage of premier (high-value, frequently used) KM content, and summarize benefits, outcomes, and improvement opportunities for the organization
- Understand and recognize key challenges/roadblocks to KM cultural change and develop effective programs to drive adoption and improve KM value
- Design and develop incentive mechanisms to acknowledge and highlight active participants.
**Qualifications**:
- Bachelor's Degree in knowledge management, library science, information science, or a related field.
- 8-10 years of experience in knowledge management or a related field and knowledge management tools and systems, preferably in the consulting industry or within a large, global organization
- Good understanding of knowledge management at large organizations: taxonomies, content strategy and classification, value that Knowledge brings to business/ Knowledge value chain
- Experience communicating with and influencing senior leadership as well as framing discussions to gain valuable feedback and experience.
- Strong project management skills, including the ability to manage multiple projects simultaneously.
- Ability to collaborate effectively with other departments and stakeholders.
- Ability to keep up-to-date with developments in knowledge management best practices and technologies
- Ability to multi-task & operate effectively in a matrix organization in a fast-paced environment
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Dubai, United Arab Emirates RecruitMe FZE Full timeThe Role **Requirements**: **Qualifications**: - Bachelor's Degree in knowledge management, library science, information science, or a related field. - 8-10 years of experience in knowledge management or a related field and knowledge management tools and systems, preferably in the consulting industry or within a large, global organization - Good...
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