Executive of Excellence

3 weeks ago


Dubai, United Arab Emirates Terracotta Outsourcing Full time

**Responsibilities**:

- Continuous Process Improvement, change culture, and quality service delivery across Operations.
- Lead and execute various projects/initiatives, which are based on the framework of Business Process Improvement of operational excellence, entailing projects ranging from mid-sized process improvements to major business transformation initiatives.
- Responsible for efficient execution and effective implementation of all process re-engineering, change, and quality projects across operations.
- Conduct process reviews to eliminate duplication of activities and reduction in cost.
- Correct workload balance across process flows and align to staff productivity and SLAs.
- Create a culture of “first time right” in the overall process.
- Develop job profiles and KPIs and processes for performance measurement and effective productivity tracking.
- Developing Talent Management processes (e.g., Performance Management Systems, Succession Planning, Recruitment, and selection)
- Understand business needs/expectations; review SLAs between Business & Operations.
- Ensure all processes/practices are in compliance with the Bank’s risk and procedures to minimize risk exposure.
- Compiles and prepares reports, presentations, and other documents as instructed by the head of the department.
- Build effective relationships, influence, and motivate operations units to ensure their wholehearted commitment to the achievement of operational excellence.
- Reinforces strategic change, through effective and receptive change management practice and sponsors structured change management.
- Perform diagnostics on identified areas of the business to establish the area of improvement and define problems and propose solutions.
- Perform change management planning to develop the necessary assets to perform a change such as change charter, change plan, communication plan, steering and working committee groups, stakeholder list, and the list of all tools that may be required to accomplish a change project.
- Ensure scorecards are developed and monitored in order to monitor progress toward established goals.
- Designing operating models and organization structure strategies
- Co-operates with Finance, Risk, Business, and Operations colleagues in process design to ensure that potential operating efficiencies and synergies are recognized and reflected in process design and development and that processes are workable on implementation and will meet end-user needs.
- Designs and leads workshops for managers and supervisors on performance management processes and procedures.
- Identify opportunities for cost reductions and service quality improvements.
- Evaluate data and perform statistical analysis to identify improvement opportunities as well as associated issues and Risks.
- Periodically review the operations processes to identify risks, plug the gaps, implement Quick fixes on process issues, update procedures, and share best practices to actively participate in the improvement of overall operations.

**Requirements**:

- Bachelor's degree with a background in quality management, performance management, or consulting
- Only UAE nationals
- Business Process Management tools
- Proficiency in Microsoft Office, Visio
- Knowledge of improvement tools such as Lean, and Six Sigma is desirable
- Knowledge of the Dubai Quality Award model is desirable
- Minimum 3 -5 years of experience in a similar position

**Salary**: AED25,000.00 - AED30,000.00 per month

Application Question(s):

- Are you a UAE national?


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