Operations Manager

1 week ago


Ajman, United Arab Emirates Agile Consultants Full time

**Job Code**:140/001/861

**Location**:Ajman

**Salary**:AED 14,000 - 17,000

**Industry**:Plastic Manufacturing

**Responsibilities**:

- Creates company’s supply chain strategy.
- Takes the overall responsibility of Order to Delivery cycle and customer complaint resolution management.
- Ensures LPO are properly bucketed in the production plan as per the customer requirement by optimizing the internal resources and capacity.
- Ensures all internal functions (planning, production, and warehouse & logistics) are aligned to deliver what customer wanted within the committed lead-time.
- Analyze data from shipping and delivering processes to find bottlenecks and other issues.
- Evaluate and report on KPIs.
- Monitor logistics to make sure they run smoothly.
- Maintain supply chain inventory and records.
- Train and guide employees.
- Find cost-effective solutions for supply chain processes.
- Resolve issues that come up (e.g., delays in delivery, accidents).
- Collaborate with other departments to create coordinated plans for business growth.
- Develop and implement safety guidelines in all aspects of the supply chain (e.g., use of trucks, pickups, forklifts).
- Ensure supply chain processes meet legal requirements and standards.
- Communicate and negotiate with suppliers and vendors to land more profitable deals.
- Ensures availability of all materials in line with production planning.

**Warehouse & Logistics**
- Designs overall FG and RM inventory levels based on the business situation.
- Ensures inventory is periodically analyzed and necessary actions are taken to reduce inventory cost by reducing non-moving goods.
- Ensures proper warehousing techniques are implemented for effective identification, traceability and following of FIFO system.
- Ensures delivery of goods as per the plan.
- Ensures periodic stock taking and declares variation if any with the management.
- Improves systems and process to reduce / eliminate stock variation.
- Optimizes logistics in coordination with sales, planning and production department and reduces cost as per the business plan.

**Customer complaint management**
- Ensures documentation of all customer queries and complaints with respect to product quality and delivery.
- Initiates necessary action and appraises the customer accordingly.
- Ensures all complaints are resolved as per the lead-time.
- Takes necessary action to avoid repeating of such complaints from customers.

**Others**
- Improves systems and processes using technology (ERP) and drives implementation by managing change and people.
- Trains employees in setting their target and achieving the same.
- Inspires coworkers to attain goals and pursues excellence.
- Consistently acknowledges and appreciates each team member’s contributions.
- Effectively utilizes each team member to his/her fullest potential.
- Evaluates / Reviews individual performance on a weekly / monthly basis and gives feedback for their improvement in performance.
- Identify opportunities for improvement with team members and makes constructive suggestions for changes.
- Keeps track of lessons learned and shares those lessons with team members.
- Mitigates team conflict and communication problems.
- Identifies the loop holes in the system and suggests improvements to protect the company’s goods and image.
- Ensures all relevant reports are made with accuracy and as per the timelines and submits to the management.

**Job Requirements**:
**UAE experience** handling similar role in a
**midsize manufacturing company.**
- Good knowledge about process flows from Sales order to Product delivery.
- **Graduate engineer / post-graduate** with
**10-12 years of experience in handling production planning, control and warehouse management.**
- Should have
**managed a team of at least 7 - 8 professionals.**
- Has
**knowledge about vendor base and procurement in plastic industry.**
- Has ability to manage bigger operational teams and conflicts.
- Has knowledge about logistics vendors, rules and regulations of the market.
- Maintains confidentiality about company’s information like customer data, sales data, etc.
- Has ability to improve systems and processes using new technology and drive the implementation by managing changes.
- Please visit our _
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- page to check out our current list of vacancies._
- Follow us on _
**_LinkedIn_**:

- and _
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- to stay updated regarding our upcoming opportunities._



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