Assistant Housekeeping Manager

7 months ago

Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

**An Exhilarating Opportunity**

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Housekeeping Team as an Assistant Housekeeping Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights

**What We’re Looking For**
- A minimum of 3 years of Managerial Experience in a Luxury Hotel environment in the UAE.
- High School Diploma or equivalent Qualification, with a preference for additional certifications or training in Hospitality Management or Housekeeping Expertise.
- Knowledge and experience with Forbes and Leading Quality Assurance (LQA) Standards is advantageous.
- Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
- Strong understanding of Industry Regulations is beneficial.
- A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
- Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
- Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.
- Find creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
- Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
- ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
- Impeccable communication skills, both verbal and written, with fluency in English. Additional languages are a Plus.
- A hands-on attitude, fuelled by a ‘Can-Do’ Spirit.

**Key Responsibilities**
- Oversees the Administration and Management of FIVE’s award-winning Housekeeping Operations with a ‘FIVE-Styled’ Approach.
- Manages the Housekeeping Operations with a next-level Approach, supporting the Housekeeping Manager through facilitating Guest Interactions, handling and resolving complaints, and upholding industry-leading Cleanliness Standards.
- Audits and Trains the Housekeeping Team meticulously on Cleaning and Hygiene standards, fostering a ‘FIVE-Star’ environment.
- Acts as a liaison to Coordinate the Efforts of Housekeeping, Engineering, Front Office, and Laundry to foster cohesive Teamwork.
- Documents and resolves issues swiftly in collaboration with the Front Desk to uncover any Discrepancies.
- Provides the Highest Quality of Service to Guests at all times, anticipating and exceeding Guest Expectations by Setting the Gold Standard in the industry.
- Inspects Guest rooms, public areas, pool, etc. after thoroughly being cleaned by the Housekeeper to uphold FIVE’s Standards of Cleanliness.
- Runs sold room Reports, verifies room status, determines discrepant rooms, prioritises room cleaning, and Updates the status of departing Guests’ rooms seamlessly, fostering efficient Communication across Departments.
- Prepares, distributes, and Communicates Changes in Room Assignments with a sensational Attitude.
- Communicates issues to the next shift with Enthusiasm and completes any Required Paperwork with a remarkable Attention to Detail.
- Assists Management in hiring, training, scheduling, evaluating, counseling, and disciplining other ‘FIVERs’, while motivating and coaching the FIVE Tribe towards boundary-breaking Success.
- Follows FIVE’s Safety and Security Policies and Procedures, Reporting any maintenance problems, safety hazards, accidents, or injuries immediately.
- Completes all required Safety Training and Certifications with a ‘Can-Do’ attitude.
- Maintains a top-notch Personal Appearance and clean Uniform, ensuring a Professional and Insta-Perfect Look.
- Maintains the Confidentiality of Proprietary Information and protects Company Assets with utmost Dedication.
- Assists Management in mainta

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