Automotive Service Advisor
3 months ago
A service advisor in a workshop typically serves as the primary point of contact between customers and the workshop's technicians. Their responsibilities may include:
1. Greeting customers and assessing their needs: Service advisors typically meet with customers to discuss their vehicle's problems or maintenance needs. They must listen to the customer's concerns and accurately assess the issue to ensure that the technician can properly diagnose and repair the vehicle.
2. Scheduling appointments: Service advisors often manage the workshop's appointment book and schedule appointments for customers based on the availability of technicians and the severity of the vehicle's issues.
3. Communicating with technicians: Service advisors must communicate the customer's concerns and vehicle issues to the technicians who will be working on the vehicle, ensuring that the technicians have all the information they need to properly diagnose and repair the vehicle.
4. Providing updates to customers: Throughout the repair process, service advisors may provide customers with updates on the status of their vehicle and any necessary changes to the cost or timeline of the repair.
5. Upselling additional services: Service advisors may also suggest additional services or maintenance that could improve the performance or longevity of the vehicle, based on the technician's assessment and the customer's needs.
Pay: AED3,500.00 - AED6,500.00 per month
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (preferred)
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Automotive Service Advisor
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