Store Customer Advisor

7 months ago

Dubai, United Arab Emirates Ermenegildo Zegna Full time

The Store Customer Advisors transforms the store visit into a memorable luxury shopping experience, as Brand Ambassadors they engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Customer Advisors builds a relationship with each customer that lasts over time, and begins with the quality of their welcome, the gestures and rituals of the selling ceremony and the provision of the highest level of service. The Customer Advisors are the trusted advisors of fashion and style, offering to the customer the highest level of sophistication and service. The role of the Customer Advisor at Ermenegildo Zegna stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.

Main responsibilities:

- Manage Customer Relationships and Customer Service during and after the sale
- Develop a deep knowledge of the Zegna collections to advise customers on styling and “total looks”
- Contribute to store Visual & Image
- Maximize sales through retail operational** **excellence

**Functional Responsibilities**:
**Customer Relationships and Customer Service**
- Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
- Demonstrates entrepreneurial mindset in developing the business.
- Consistently and effectively networks to attract new customers and develop a customer database.
- Consults with customers to discover their needs through exploring customer preferences and occasions for which the customers are shopping.
- Anticipates customers’ expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations
- Creates opportunities for customers to experience multiple Zegna brands, products and “total looks” through demonstrating relevant yet personalized mix and match options.
- Promote Zegna Made-to-Measure service as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs.
- Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
- Leverage “Zegna Stories” to support and enhance the selling ceremony
- Collates useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines.
- Cultivates future customer connections with Zegna (e.g. CRM after sales activities including Thank You notes and Follow-up phone calls).
- Utilizes CRM software as the primary tool for after sales communication
- Takes ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage and repair, global return policies etc.

**Collection**
- Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits.
- Advise customers on styling of “total looks” by providing dressing and fashion advice as regards color coordination, textures, patterns, silhouette, proportions, and functionality of garments.
- Solicit customer feedback on products and collections and feedback ideas and inputs back to the Store Manager.
- Keep up-to-date on store stock situation, adjust selling techniques and sales pitch to maximize sell-through.
- Perform customer garment-fitting and alteration measurements for ready-to-wear to help customers achieve “perfect fit”.
- Understands the required standards and skills of Made-to-Measure service and when required take on the role of in-store Made-to-Measure specialist if assigned by the Store Manager.

**Visual & Image Management**
- Demonstrates consistently high standards of personal grooming in accordance to Zegna uniform and grooming standards and guidelines.
- Follows Zegna product and gift packaging standards and guidelines to ensure Zegna luxury and quality image.
- Maintain cleanliness and tidiness of the store environment and product displays.
- Ensure in-store visual merchandising adheres to Zegna Visual Merchandising guidelines and propose improvements to the Store Manager or Visual Merchandising referent.
- Support Visual Merchandising set-up of store windows and displays; when required take on the role of in-store Visual Merchandising specialist if assigned by the Store Manager.

**Team**
- Actively communicate customer, product and other store information within the store team to ensure customer and business needs are met.
- When required support the orientation of new staff through acting as learning coach or “buddy” if assigned by the Store Manager.
- Train other team members on new products as assigned by the Store Manager.
- Maintain good team work to enhance the overall team moral to create an enthusiastic sales force environment.

**Sales Management**
- Measure own performance using Zegna customer service and sa

  • Store Customer Advisor

    8 months ago

    Dubai, United Arab Emirates Ermenegildo Zegna Full time

    The Store Customer Advisor transforms the store visit into a memorable luxury shopping experience, as Brand Ambassadors they engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Thom Browne collections. The Customer Advisor builds a relationship with each customer that lasts over...

  • Customer Service

    1 month ago

    Dubai, United Arab Emirates Anvve Organic and Natural Store Full time

    **Join Our Team in Dubai!** **Position**: Customer Service & Sales Associate - Organic Store **Location**: Dubai Are you passionate about organic and healthy products and committed to delivering exceptional customer service? We are looking for a dynamic Customer Service & Sales Associate to join our organic store team! **Key Responsibilities**: - Greet...

  • Customer Service Advisor

    7 months ago

    Dubai, United Arab Emirates Ontime Group Full time

    We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians. Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is...

  • Beauty Advisor

    6 months ago

    Dubai, United Arab Emirates The Royal Flora Beauty Salon & Spa, Llc Full time

    We are looking for a knowledgeable beauty advisor to assist our clients with meeting their skincare needs by giving product demonstrations and makeovers. **Beauty Advisor Responsibilities**: - Consulting with clients to determine their skin type, skincare concerns, and style preferences. - Responding to customer questions and complaints. - Making sales,...

  • Beauty Advisor

    6 months ago

    Dubai, United Arab Emirates Areej Properties LLC Full time

    Job brief We are looking for a Beauty Advisor to offer personalized services to our customers to help them choose the right cosmetics. Ultimately, you will help achieve our sales quotas while promoting our beauty products to clients. **Responsibilities**: - Greet customers upon their arrival - Demonstrate proper use of makeup and skin care products -...

  • Beauty Advisor

    6 months ago

    Dubai, United Arab Emirates Areej Properties LLC Full time

    Job brief We are looking for a Beauty Advisor to offer personalized services to our customers to help them choose the right cosmetics. Ultimately, you will help achieve our sales quotas while promoting our beauty products to clients. **Responsibilities**: - Greet customers upon their arrival - Demonstrate proper use of makeup and skin care products -...

  • Style Advisor

    6 months ago

    Dubai, United Arab Emirates Suitsupply Full time

    **As a Style Advisor, you have a contagious energy and possess an entrepreneurial spirit. You have a strong sense of your own personal style and are enthusiastic about dressing people. You have an opinion and share that with others through genuine and straight to the point communication. Style Advisors are excited to build relationships and have a personal...

  • Skincare Advisor

    6 months ago

    Dubai, United Arab Emirates Al Tayer Group Full time

    **About Us** As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail,...

  • Beauty Advisor Sales

    2 weeks ago

    Dubai, United Arab Emirates Mumuso General Trading Full time

    Position : Beauty Advisor cum Sales - Russian Speaker required Location : Dubai Total No. of Requirement : 1 Role Description: This is a full-time role for a Beauty Advisor cum Sales at XBeauty store in Dubai. The Beauty Advisor cum Sales will be responsible for providing cosmetology expertise, demonstrating in-depth product knowledge, delivering...

  • Beauty Advisor Sales

    2 months ago

    Dubai, United Arab Emirates Mumuso General Trading Full time

    Position : Beauty Advisor cum Sales Location : Dubai Total No. of Requirement : 3 Role Description: This is a full-time role for a Beauty Advisor cum Sales at XBeauty store in Dubai. The Beauty Advisor cum Sales will be responsible for providing cosmetology expertise, demonstrating in-depth product knowledge, delivering exceptional customer service,...

  • Beauty Advisor Sales

    3 months ago

    Dubai, United Arab Emirates Mumuso General Trading Full time

    Position : Beauty Advisor cum Sales Location : Dubai Total No. of Requirement : 3-4 Role Description: This is a full-time role for a Beauty Advisor cum Sales at XBeauty store in Dubai. The Beauty Advisor cum Sales will be responsible for providing cosmetology expertise, demonstrating in-depth product knowledge, delivering exceptional customer service,...

  • Beauty Advisor

    6 months ago

    Dubai, United Arab Emirates izil cosmetics industries LLC Full time

    We are looking for an enthusiastic **Beauty** **Sales advisor** to provide advice and assistance to customers to maximize the likelihood of a sale. You will be responsible for a variety of duties that pertain to creating an attractive environment for customers. The goal is to facilitate sales in every possible way in order to drive sustainable...

  • Beauty Advisor

    2 weeks ago

    Dubai, United Arab Emirates izil cosmetics industries LLC Full time

    We are looking for an enthusiastic **Beauty** **Sales advisor** to provide advice and assistance to customers to maximize the likelihood of a sale. You will be responsible for a variety of duties that pertain to creating an attractive environment for customers. The goal is to facilitate sales in every possible way in order to drive sustainable...

  • Client Advisor

    7 months ago

    Dubai, United Arab Emirates Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...

  • Customer Service Advisor

    6 months ago

    Dubai, United Arab Emirates Silber Arrows Full time

    **Silber Arrows** is currently seeking a Customer Service Advisor to join our team! We are in search of individuals capable of providing the highest caliber of aftersales service to our valued customers, offering expert advice and guidance on all technical aspects related to their vehicles. You will work closely with our workshop to efficiently organize and...

  • Beauty Advisor

    2 months ago

    Dubai, United Arab Emirates White Glove Services Full time

    ROLE: 10 BEAUTY ADVISORS LOCATION: DUBAI SALARY: £40k per annum DUTIES: - We need beauty advisors who can truly listen to understand, and shape the client’s needs, aiming to exceed their expectations. - Share expertise in skincare, makeup, or fragrance to drive sales. - Assist clients in selecting the most suitable products based on their needs and skin...

  • Beauty Advisor

    4 weeks ago

    Dubai, United Arab Emirates Ontime Facility Management Services Full time

    We are looking for a beauty advisor for Skincare Products Location - Dubai Experience - Must have 1-2 year experience in the retail store as a beauty advisor/promoter You must be ready to join immediately. Pay: AED3,000.00 - AED3,500.00 per month Application Question(s): - Do you have experience for skin care products in sales ?

  • Sales Advisor

    6 months ago

    Dubai, United Arab Emirates Excellent Choice Full time

    We're looking for a passionate and customer-focused Sales Advisor at a pre-opening sweet shop at Dubai Airport. **About the Role**: You'll be responsible for creating a positive shopping experience for our customers while achieving sales targets. You'll greet customers, answer questions about our products, and offer expert advice to help them find what they...

  • Beauty Advisor

    6 months ago

    Dubai, United Arab Emirates izil cosmetics industries LLC Full time

    **Job brief** We are looking for an enthusiastic **Sales advisor** to provide advice and assistance to customers to maximize the likelihood of a sale. You will be responsible for a variety of duties that pertain to creating an attractive environment for customers. The goal is to facilitate sales in every possible way in order to drive sustainable...

  • Customer Service Advisor

    6 months ago

    Dubai, United Arab Emirates Silber Arrows 1934 Auto Repairing LLC Full time

    **Silber Arrows** is currently seeking a Customer Service Advisor to join our team! We are in search of individuals capable of providing the highest caliber of aftersales service to our valued customers, offering expert advice and guidance on all technical aspects related to their vehicles. You will work closely with our workshop to efficiently organize and...