Customer Service
4 weeks ago
This is an opportunity to work with the fast growing logistics start-ups in UAE. The objective is to market NOS Global Express as an advanced technology-enabled trucking fleet for operations within UAE.
- Perform informal and formal needs assessments for each customer to recommend appropriate service.
- Actively seek out new sales opportunities through cold calling, networking and social media.
- Set up meetings with potential clients and listen to their wishes and concerns.
- Create frequent reviews and reports with sales and financial data.
- Negotiate/close deals and handle complaints or objections.
- Gather feedback from customers or prospects and share with internal teams.
- Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease.
- Maintain a professional and presentable appearance to represent a positive image of the company and its brand at all times.
- Customer support to client’s queries.
- Customer support to clients complain and feedback.
- Participate in training and professional development and put new skills to immediate and meaningful use.
- Familiarize yourself with current information about services and products available for customers.
- If needed, follow up with customer on payments.
- Co-ordinate with drivers need based.
- Able to learn software quickly to generate AWB’s.
- Accurately record customer demographics, sales orders, or other information digitally or in written form
- Communicate with clients in English or other local language or refer them to a capable member of the team
Qualifications:
- Associate or bachelor's degree or equivalent experience preferred.
- 1-2 years of customer service or sales experience preferred.
- Ability to cooperate with and support other members of customer service team.
- Strong verbal and written communication skills in the English language
- Willingness to interact daily with customers from a wide range of cultures and backgrounds.
- Must be comfortable working independently and making minor decisions without direct supervision.
- Good sense of organization and keen attention to detail.
- Knowledge of customer service best practices and desire to participate in trainings and professional development.
- Ability to perform well in a fast-paced working environment.
**Job Type**: Permanent
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- customer service & sales: 1 year (required)
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