Advisory Operations Coordinator Support

1 week ago


Dubai, United Arab Emirates EOS Risk Group Limited Full time

**Job Summary**

The role supports both the Advisory and Operations functions of the business. Duties include providing ‘Response’ cover for the Operations Dept (weekdays and weekends) as well as Advisory duties such as preparation of documents to be completed by L2 and L3 Intelligence Analysts, and the scanning for events, and production and subsequent distribution of alerts to clients. The majority of the service provided is to support the activities of the Group’s Marine Division which, secures the interests of the global shipping community.

**Department**

Advisory Operations

**Work Location**

Hybrid role with combination of remote and office working.

**Reporting To**

Head of Advisory

**Company Info**

EOS Risk Group is a global security risk and crisis management business, headquartered in the UK, with branch offices in Europe and UAE. The Group provides 24/7/365 operational and advisory support to a wide range of diverse clients including shipping and offshore, oil and gas, media, underwriter, from corporations up to Fortune 500 size. Services are based upon the three pillars of Advise, Protect and Assist.

**Working Hours**

Night shift and weekend rotation covering UK 'dark hours' 0001hrs - 0800hrs.

**Leave and Benefits**

In line with national requirements.

**Key Responsibilities and Duties**
- Scanning for maritime related security incidents within the areas monitored by the company
- Preparation and distribution of Incident Alerts for security incidents occurring during shift times
- Entry of Incident information onto database for use by analysts
- Gathering information to be used by analysts to produce daily updates
- Monitoring a portfolio of client fleets in relation to their proximities to security incidents and events of interest
- Producing alerts to be sent as part of fleet monitoring services
- Production of basic information products delivered daily to subscribing clients
- Ad—hoc support as requested by the Advisory Department

**Operational Duties**
- Managing tasks on the Group’s proprietary vessel monitoring system
- Passive monitoring of the vessel monitoring system’s automated output
- Active analysis of vessel alert notifications from client vessels
- Following detailed escalation processes in the event of receipt of alert notifications from client vessels
- Liaison with vessel masters
- Communication with clients
- Input of incident information generated from client vessels into the vessel monitoring system
- Ad-hoc support as required by the Operations Department

**Skills and Qualifications**
- Good written and oral English
- Ability to follow set procedures
- An interest in security and global events
- Strong Microsoft Office Suite skills centred on Word, Outlook and PowerPoint
- Understanding of Microsoft SharePoint and MS Teams
- Ability to use PDF document producing software such as Adobe or Nitro
- Preferably Degree Level Education in a discipline that can benefit the role
- Strong computing and IT skills

**Competencies**
- Attention to detail
- Pleasant personality
- Ability to work as part of a team and alone
- Personal Initiative
- Ability to multitask and prioritise tasks

**Job Types**: Full-time, Permanent

**Salary**: AED4,650.00 - AED6,975.00 per month

Application Question(s):

- Are you aware this role is a night shift role requiring weekend work on rotation?

Ability to Commute:

- Dubai (required)

Application Deadline: 10/03/2024
Expected Start Date: 25/03/2024



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