Sales and E-commerce Executive

6 months ago


Dubai, United Arab Emirates MAAC HOME TRADING CO LLC Full time

Position**:Sales and E-commerce Executive**

Location**:Dubai, UAE**

Employment Type**:Full-time**

Additional**:Working 6 days a week**
- Job Summary:_
- Responsibilities:_
- Develop and implement a comprehensive sales strategy to achieve revenue targets through e-commerce channels and showroom sales.
- Identify opportunities for growth and market penetration, leveraging market trends and competitor analysis.
- Oversee the e-commerce platform, ensuring that product listings are accurate, visually appealing and up-to-date.
- Handle the ongoing online sales events and optimize online campaigns and promotions to drive traffic and conversion.
- Monitor online sales performance and identify areas for improvement to enhance the online shopping experience.
- Handle online customer inquiries, provide product information and resolve issues to ensure customer satisfaction.
- Greet and engage with customers visiting the showroom, providing personalized assistance and information about products.
- Build and maintain relationships with retailers, interior designers and architects to expand our offline presence.
- Develop effective offline marketing materials, including brochures, catalogs and promotional materials.
- Lead the sales process by understanding customer needs, recommending appropriate furniture solutions and closing sales effectively.
- Maintain an up-to-date knowledge of the product and features which aim to provide accurate information to customers.
- Cultivate and maintain long-term relationships with clients, ensuring their needs are met and exceeded.
- Provide exceptional customer service by ensuring that inquiries, concerns, and requests are addressed promptly and professionally.
- Develop a strong understanding of customer preferences and tailor recommendations to meet their needs.
- Proactively follow up with potential leads and existing customers to nurture relationships and drive repeat business.
- Coordinate with the warehouse and operations team to ensure timely and accurate delivery of products, managing customer expectations effectively.
- Maintain regular sales report, accurate records of sales activities, customer interactions and transaction details.
- Perform any other roles and responsibilities assigned by the Management.

**Qualifications and Requirements**:

- Bachelor's degree in Business, Marketing or related field (preferred).
- Preferably at least 5 years’ experience in showroom sales management and e-commerce sales.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Strong negotiation and persuasion abilities to close sales effectively.
- Proficiency in using e-commerce platforms and sales analytics tools.
- Ability to work in a fast-paced, dynamic environment and adapt to changing market trends.
- Results-driven attitude with a track record of consistently achieving sales targets.
- Proficiency in Microsoft Office Suite and familiarity with relevant marketing software
- Flexibility to work weekends and attend events as required.

**Benefits**:

- Competitive salary.
- Health and wellness benefits package.
- Ongoing development opportunities.



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