Operations Control Agent

1 month ago


Dubai, United Arab Emirates The Emirates Group Full time

Job Purpose: dnata is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. We operate in 38 countries and 136 airports globally.

As an **Operations Control Agent, **you will act as the focal point in a 24/7 operations between dnata airport operations DWC and external stakeholders (Dubai airports and airlines) ensuring all flight related information Radar Watch, Stand Monitoring and Flight Monitoring is handled in line with dnata standards.

In this role you will:

- Conforms to roster requirements on shift basis by ensuring staff is available as per the rostered profile. Liaises with Real Time control and provides replacements as required. Provide timely updates to the Duty management.
- Proactively follows up on time critical requests / actions in co-ordination with the duty management. Ensures requests / queries from internal / external customers pertaining to the department are efficiently acted upon in co-ordination with the duty management team where required.
- Controls the segregation and consolidation of telexes / information and airline brief sheets in a file pack for the ALS/ FLE.
- Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
- Acts as a role model for the desired safety behaviours and wears the appropriate PPE and ensures that work is conducted in a safe manner
- Discusses safety concerns openly and reports them to the concerned supervisor
- Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
- Follows the day-to-day operations related to own job
- Monitors Radar track for each flight to update the system with short-finals / on hold status
- Identifies flights which are not scheduled based on the printed schedules data management information system (dMIS) to ensure that that dOCC are alerted
- Actions requests received on VHF frequency pertaining to ground service requirements and disseminates information accordingly
- Monitors RTC stand monitoring system to identify critical stands and providing necessary flight updates to Dubai Airports.
- Reviews and amends all information of bay/gates which are reflected in the dMIS
- Allocates and monitors remote gates to ensure that the airlines requirements are met
- Communicates last minute changes through the integrated voice response to the concerned stakeholders
- Monitors all telexes received, actions them correctly and informs concerned stakeholder
- Ensures relevant messages are generated and dispatched and that flight files are complied, documents verified and files closed
- Reviews and amends LDM and CPM messages to ensure accuracy of operational the Airport Activity Control Systems
- Coordinates and communicates with all stakeholders to ensure all resources are equipped and read to conduct the required activities
- Implements the EK tow plan and ensures on-time performance (OTP) of EK tows
- Minimizes and controls tow delays through active co-ordination with relevant dnata teams

Qualifications & Experience: To be considered for the role, you must meet the below requirements:

- 12 Years schooling or equivalent
- Minimum of 2 to 3 years experience in relevant field with a Ground handler
- Good knowledge of airport communication systems including DCS / RMS / BRS / DMIS / AACS/ UFIS and CORTEX
- Knowledge of flight planning procedures and airline Meteorological requirements.
- Able to demonstrate excellent communication skills (spoken and written).
- Knowledge of terms and terminology related to the aviation industry.



  • Dubai, United Arab Emirates Trackers Pest Control Full time

    Immediately Hiring! We are in need of a Driver cum Pest Control Operator approved by Dubai Municipality with at least experience in pest control Note: Salary to be discussed Send your CV via WhatsApp :+971505895912 Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required)

  • Pest Control Operator

    6 months ago


    Dubai, United Arab Emirates Mastrogen Pest Control LLC Full time

    A Dubai based well known company having the vacancy of 2 number of pest control operators for our operations in Dubai. Each applicant should have the below qualifications. **Salary**: AED2,000.00 - AED2,500.00 per month **Education**: - High school or equivalent (preferred)


  • Dubai, United Arab Emirates TRUSTCO PEST CONTROL & CLEANING SERVICES Full time

    **Job description** As a pest control service manager, your main responsibility is to oversee the activities of all pest control employees, including sales representatives and technicians. Service managers must also skillfully price, schedule and evaluate jobs and quality assurance programs. - Plan, coordinate, and execute pest control operations, including...


  • Dubai, United Arab Emirates Al Rasa Pest Control & Bldg. Cleaning Services Full time

    **Job description** 1. Plan, coordinate, and execute pest control operations, including inspections, treatments, and preventive measures. 2. Manage and deploy field teams to various locations to address pest-related issues promptly and professionally. 3. Monitor service schedules and ensure timely completion of tasks to meet customer expectations. 4....

  • Operation Manager

    4 months ago


    Dubai, United Arab Emirates Dyarco For Operations Services Full time

    Ensure all operations are carried out in an appropriate, cost-effective manner - Improve operational management systems, processes, and best practices - Plan inventory and oversee materials and equipment efficiency - Handle client calls and inquiries effectively. - Formulate strategic and operational objectives for the organization. - Perform quality...


  • Dubai, United Arab Emirates ZC Consultant Full time

    **TRANSIT OPERATING AGENT**: **_Job Description:_**: - _Identify and meet customer needs, with the support of local and international agents and suppliers, all in close collaboration with the various internal departments (customs, customer service, sales and accounting)_ - _Follow transport files import / export from issue to delivery (booking with agents,...


  • Dubai, United Arab Emirates International Pest Control - Al Qusais Industrial Area 1 - Dubai Full time

    * Pest Control Technician/Operator with Supervisor needed - Urgent Hiring - **Accommodation** will be provided - Please contact**:0507452713** Ability to commute/relocate: - Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (required)


  • Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: The Load Control Operations Controller will be responsible for the oversight, and control of Emirates Centralised Load Control operation across the network. Ensures all service providers are complying to standards and procedures as defined in Emirates Ground Operations Manual, Freighter Weight and Balance Manual and other industry governing...

  • Document Controller

    6 months ago


    Dubai, United Arab Emirates Metropolitan Premium Properties Full time

    Preparing deals reports in Bitrix (collection data of the deals, commissions calculations, following up or collection of incomplete docs from agents, training agents to make reports in Bitrix) - Supervising and mentoring with a team on the deal’s reports. - Commission calculations for all deals. - Encoding final deal details in 1C Accounting System. -...


  • Dubai, United Arab Emirates VM Marine International Ltd Full time

    To assist/ report to Head Operations/ Head Marine Assurance on day to day operations fo companys vessels under your control 24x7 Point of contact for all operations/ crewing requirement for vessels under your control Responsible for Planning/ recruiting/ monitoring crew not limited to as stated in Annex I Responsible for Operational activities of the...


  • Dubai, United Arab Emirates TRUSTCO PEST CONTROL & CLEANING SERVICES Full time

    **Experience** 1 - 2 Years **Monthly Salary** AED 2,200 - 2,500 **Job Location** Dubai - United Arab Emirates (UAE) **Education** Intermediate School **Nationality** Any Nationality **Gender** Male **Vacancy** 1 Vacancies Roles & Responsibilities **Job Title: DriverCum **Technician **Location**:Dubai **Work Type**:Full Time...


  • Dubai, United Arab Emirates Al Banan Building Cleaning and Pest control Services Full time

    Dubai company seeking an experienced Operations Manager for Pest Control activities: 1. Must hold Dubai Municipality approval as Pest Control Supervisor for General Pest Control, Termite control and Fumigation. 2. Bachelor's degree in Agriculture / Chemistry / Biology / Entomology / other relevant degree. 3. English-speaking required, Bilingual...

  • Operations Controller

    6 months ago


    Dubai, United Arab Emirates Imperial Carriage Passenger Transport By Luxury Vehicles LLC Full time

    We are Looking for Operation Controller for our Limousine Services with the following Roles & Responsibilities: - Ensure proper hand over of vehicles between drivers buy inspecting the vehicle and verifying scratch or damages and other misconduct. - Prepare operational report including performance of revenue, tract trips, fuel and salik - Prepare...

  • Operations Controller

    1 month ago


    Dubai, United Arab Emirates Jetex Full time

    **Department: Operations**: **Location: Dubai**: - SIGN IN & APPLY**Company Overview**: - Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The...

  • Operations Executive

    6 months ago


    Dubai, United Arab Emirates Globalink Logistics Full time

    The Role - Manage Sea and Air freight Operations - Coordinate with the customers and agents - Coordinate with Vendors - Taking care of export| Import procedures for all Sea and Airfreight business - Quotation and invoicing - Give instructions to accounts for the invoicing - Carries out quality assurance control for Sea and Airfreight operations - Provide...

  • Control Room Operator

    6 months ago


    Dubai, United Arab Emirates Business Umbrella Full time

    URGENT #hiring for Control room operator for a reputed Power and Water Company in Abu dhabi. Qualification: Bachelor Degree or Higher Diploma in Electrical or Mechanical and also Instrumentation equivalent. Minimum 3 years of experience in similar position. Only UAE nationals can apply Location:Abu Dhabi - Ready to be located near site during the shift...

  • Load Control Agent

    1 month ago


    Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: To perform aircraft Weight and Balance documentation activities for flights allocated departing from Dubai Airports and Outstations and ensure optimisation of aircraft space utilisation and fuel uptake Ensure the provision of an accurate and punctual service to all customer airlines as per laid down procedure. Coordinates all Load Control /CLC...

  • Cargo Agent

    4 months ago


    Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: dnata is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents with edge cutting facilities, focus on innovations, efficiency and sustainability. As Cargo Agent, you will have to perform all cargo handling related activities including documentation,...

  • Controller - Billing

    6 months ago


    Dubai, United Arab Emirates DP World Full time

    **Principal Responsibilities**: 1. Receive the Vessel file from the output section after vessel completion and ensure that all charges are included according to the CTMS summary and invoice summary. 2. Verify all charges and ensure all is correctly billed, in case of any missing charges or discrepancy, raise manual supplementary invoice for the same and...

  • Operations Coordinator

    6 months ago


    Dubai, United Arab Emirates Stolt-Nielsen Full time

    **Responsibilities** LI-KL1 #LI-Onsite Responsible for all operational activities in conjunction with Agents within the Middle East (excluding Saudi Arabia & Bahrain) for all STC product lines. Handle all administrate day to day office activities and from time to time, identify and develop growth initiatives in the area for all product lines. Responsible...