Field Service Eng Ii

2 weeks ago

Abu Dhabi, United Arab Emirates OSI Systems, Inc Full time

Overview:
Rapiscan Systems | AS&E, an OSI Systems Company is seeking a Field Service Engineer.

**This position is located in Oman and KSA Empty Quarter.**

**Responsibilities**:
- Perform service and maintenance for Rapiscan / AS&E systems, as requested by Field Service Managers.
- Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, and Customer Training.
- Follow Field Service contract requirements for response time, information reporting and customer management.
- Communicate with customer up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan / AS&E business objectives.
- Communicate with Customer Service Coordinators to ensure on time delivery of parts and materials.
- Maintain and carry Field Service Tool Set.
- Complete timely Oracle reporting of labor, expense and materials to support relevant service contract requirements and Rapiscan / AS&E policy.
- Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per Rapiscan / AS&E policy, including any specific customer contractual requirements (as needed).
- Follow company safety program requirements.
- Provide system status updates via Oracle reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items.
- Carry company provided cell phone and laptop and be on call.
- Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required.
- Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to.
- Report all accident and safety incidents. Complete accident reports when required and work with management to investigate, identify, and implement corrective/preventative actions.
- Lead, coordinate with customer and manage all work at the system location; know what to do in an emergency.
- In-line with company policy
- Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
- Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
- It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
- Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications:
- A.S. in Electronic Technology or Engineering with Mechanical Engineering experience.
- Technical degree or, demonstrable mechanical ability and knowledge.
- Previous experience may be substituted for the Technical Degree.
- Basic knowledge / skills of Analog, Digital, and Mechanical systems.
- Networking hardware and software literacy.
- Database management and programming, software / firmware protocols.
- Ability to effectively manage both technical and administrative functions.
- Strong written and verbal communication skills (multi-lingual is a plus).
- Good working knowledge of Microsoft Office suite.
- Working knowledge of Oracle workflow management systems, or similar ERP system.
- Must be able to work independently and make logical decisions within position parameters based upon Rapiscan / AS&E’s guidelines.
- Work on own initiative with mínimal instruction where requried
- Already hold or have the ability to obtain either, a US security clearance or a NATO security clearance
- Willing to travel to Hazardous environments eg: Iraq & Afghanistan.

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