Call Center Executive

3 months ago


Fujairah, United Arab Emirates Fujairah National Group Full time

**SUMMARY**

The duty of a Customer Service Officer is to be the clinic’s primary point of contact. Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

**KEY RESPONSIBILITIES**
- Direct customers to online resources
- Update customer records in the system, including notes about interactions
- Create and maintain reports about customer interactions
- Develop a rapport with customers
- Make recommendations to management to improve customer experience

**REQUIRED EDUCATION**

Associate or bachelor’s degree preferred

**REQUIRED EXPERIENCE**

Minimum 2 years of experience.

**REQUIRED SKILLS & KNOWLEDGE**

Knowledge of medical terminology, office procedures and regulations

Knowledge of MS Office and databases

Strong IT and organizational skills

**REQUIRED COMPETENCIES & ABILITIES**

Effective Customer Service Skills

Product Knowledge

Communicate Effectively

Phone Skills

Problem Solving

**LANGUAGE SKILLS**

Arabic: ☒ Required

English: ☒ Required

Pay: AED3,000.00 per month


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