Call Center Agent
4 months ago
REQUIRED: ARABIC Speaker // Excellent English Communication
**SUMMARY**
The duty of a Customer Service Officer is to be the clinic’s primary point of contact. Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
**KEY RESPONSIBILITIES**
- Direct customers to online resources
- Update customer records in the system, including notes about interactions
- Create and maintain reports about customer interactions
- Develop a rapport with customers
- Make recommendations to management to improve customer experience
**REQUIRED EDUCATION**
Associate or bachelor’s degree preferred
**REQUIRED EXPERIENCE**
Minimum 2 years of experience.
**REQUIRED SKILLS & KNOWLEDGE**
Knowledge of medical terminology, office procedures and regulations
Knowledge of MS Office and databases
Strong IT and organizational skills
**REQUIRED COMPETENCIES & ABILITIES**
Effective Customer Service Skills
Product Knowledge
Communicate Effectively
Phone Skills
Problem Solving
**L**
Pay: AED3,000.00 per month
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