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Cutover & Hypercare Lead - Strategy &

2 months ago

UAE, United Arab Emirates Alshaya Full time

**Cutover & Hypercare Lead - Strategy & Transformation - UAE**:
Job Number:

- 575258

Work type:

- Permanent - Full Time

**Location**:

- UAE

Categories:

- Mid-Senior Level

**Role Profile**:
**The below Key Performance Areas include but are not limited to**:

- Co-ordinate inputs to the Business Cutover plan from BPOs, SMEs, BAs, Brands and/or Functions
- Responsible to ensure the Business Cutover Plan aligns with the Technical Cutover and Data Migration Plans through collaboration with the Technical Cutover leads and the Data leads
- Responsible to manage against and maintain the Business Cutover Plan updating, managing and communicating any changes to all key stakeholders, actions owners and SPOCs
- Communicate the cutover plan to all stakeholders to ensure clarity and alignment
- Responsible for running the Business Cutover standups and coordinating delivery of cutover activities thru the SPOCs
- Participate in Cutover Checkpoints and Standups to represent the Business Cutover activities and stakeholder
- Responsible to identify risks and issues, propose mitigating actions and escalate as needed
- Responsible for identifying Lessons Learnt from each cutover to be rolled into actionable change
- Responsible to provide inputs to develop the Hypercare Plans and process from a Business perspective, works with the Hypercare Leads and Control tower team to formulate the overall Hypercare plan
- Participates in the Control Tower, Support and Solutions Hub during the Hypercare period, acting as a key co-ordinator and escalator or risks and issues for the Business end users
- Responsible as key POC for the business users to raise issues and queries directing to the correct resource for resolution during the Hypercare period

**Knowledge**:

- Can demonstrate having participated in or led a team adopting new processes
- A good commercial understanding of business IT systems and interdependencies

**Experience**:

- (Ideally) coming from the Business/commercial teams with experience relevant to the Portfolio they will support
- Experience of executing task against critical paths and deadlines, managing priorities and deadlines
- Currently operating at a supervisory level used to directing or leading teams in task and activity (directly or indirectly)
- Experience of change management delivery (formal or informal)
- Experience of working and/or leading in cross functional teams

**Skills**:

- A strong communicator, able to influence and challenge in a constructive way
- Able to communicate in a way that builds trust and confidence amongst peers and business end users
- Demonstrable interpersonal skills to work with and collaborate with diverse teams as well as act as a lead in a wider cross functional team
- Demonstrable ability and experience of working in and acting in a lead role in a matrix structure, upwards, across and downwards
- Demonstrates attention to detail and precision in task identification and execution
- Can evidence a clear approach to prioritization to manage conflicts and complexity as well as provide examples of when they would escalate for decisions to Cutover & Hypercare Manager
- A customer first approach, confident and experienced in interacting in a multi-functional / multi discipline environment.

**Advertised**: 09 Jan 2023 Arabian Standard Time
**Applications close**: 08 Feb 2023 Arabian Standard Time

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