Automotive Service Advisor

2 weeks ago


Abu Dhabi, United Arab Emirates AL ZAABI GROUP Full time

**SERVICE ADVISOR**

**Role and Responsibility**

1. Responsible for job allocation and job flow in the workshop including Calls, job scheduling and labour allocation for day to day operations.

2. Ensure supplies are ordered for each job. Ensure correct job numbers are used and that time records are correct.

3. Book in vehicles, ensuring appointments are convenient for the customer and the company and are in line with workshop capacity.

4. Produce accurate job cards, invoices, and related customer information, providing relevant information to both the workshop and external customers.

5. Liaise with the parts department to ensure parts availability, keeping customers informed.

6. Greet all customers at reception, offering courtesy services as appropriate and confirming details before repairs are carried out. Ensuring vehicle inspections are carried out with guests prior to commencement of works.

7. Informing customers on the progress of each job, ensuring authority for any additional work before this is completed.

8. Collect any invoice amount/signed authority due prior to the release of a vehicle and ensure this is processed promptly.

9. Log all customer complaints, passing relevant information to the Service Manager and ensuring a speedy conclusion.

10. Maintain the reception area in accordance with departmental standards and identifying customer needs.

11. Provide customers with explanations of all work carried out and recommended, optimizing additional selling opportunities, including service plans and extended warranties.

12. Maintain records of all service customers to enable customer follow-ups to be carried out.

13. Respond to telephone and written inquiries in a prompt, courteous and efficient manner Excel sheet and QuickBooks Properly on time.

14. Maintain and develop receptionist knowledge through attending relevant training opportunities.

15. Assist in the training and supervision of other associates as appropriate.

16. Maintain quality standards of dress, attitude, customer care, honesty and health and safety to.

17. Manage inward goods, checking quantities, dispatching goods and receipting invoices

18. Regularly report progress on each job and quickly communicate delays or concerns with the Operations manager. Report on manpower overruns or shortfalls.

19. Ensure adequate maintenance of tools, equipment and other materials in the Service Area.

20. Work with the Operations manager to respond to client requests for updates on the status of their jobs and keep the communication channels open to ensure accurate information.

21. Investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify an appropriate course of action.

22. Develop and implement systems to record, file and store information pertaining to client enquiries.

23. Identify staff that require on going training and implement training opportunities to ensure their skills are improved.

24. Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.

25. Promote a Health and Safety culture within the business

26. Review customers service orders and inspect the quality of technician repairs before the release of vehicles.

27. Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.

28. Receive and review feedback from customers and follow up to ensure customer satisfaction.

Job Location - Mussafah (Abu Dhabi)

**Salary**: AED5,000.00 - AED7,000.00 per month

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of Automotive Service Advisor Experience you have in UAE?

**Language**:

- Arabic (required)



  • Abu Dhabi, United Arab Emirates European Auto Service Center Full time

    We are currently looking for Automotive Service Advisor - Applicant must have at least 3 years of experience in the same field preferably within GCC. - Strong knowledge of automotive repair and maintenance processes. - Excellent customer service and communication skills - Salary to be discuss during the interview. Location : Musaffah, Abu Dhabi Pay: From...


  • Abu Dhabi, United Arab Emirates European Auto Service Center Full time

    Urgent Hiring! We are currently looking for Automotive Service Advisor who can start immediately. - Applicant must have at least 3 years of experience in the same field preferably within GCC. - Strong knowledge of automotive repair and maintenance processes - Excellent customer service and communication skills - Salary to be discuss during the...


  • Abu Dhabi, United Arab Emirates European Auto Service Center Full time

    Urgent Hiring. We are looking for an experience Service advisor. - Applicant must have atleast 5 years of experience as service advisor in automotive preferably in mechanical section. - Team player and possess good working attitude. - Excellent communication skills and customer service. - Salary to be discuss during the interview. **Salary**: From...


  • Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time

    **Service Advisor Responsibilities**: - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. -...


  • Abu Dhabi, United Arab Emirates Cars24 Arabia Full time

    **Cars24 **is a leading name in the pre-owned automobiles industry that has certainly changed the dynamics of how a buyer transacts and chooses to buy their dream car. After successfully earning the unicorn status in India we are all set to expand internationally across - UAE, KSA, Thailand and Australia. Our success is an echo of a dream team that directs...

  • Service Advisor

    2 weeks ago


    Abu Dhabi, United Arab Emirates Al Dobowi Group Full time

    **Automotive Service Advisor - Summary** Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for...


  • Abu Dhabi, United Arab Emirates Talentfirst Human Resources Co Full time

    One of the leading vehicle service centre in Abu Dhabi located in Al Muroor ADNOC petrol station, Al Mushrif, Al Manasir, Musaffah, Al Falah and Motor World, and has established itself as one of the top Car Servicing centre’s in Abu Dhabi is looking for an **Automotive Service Advisor.** - Greets customers in a timely, friendly manner and obtains vehicle...


  • Abu Dhabi, United Arab Emirates European Auto Service Center Full time

    Urgent Hiring! We are currently looking for a Service Advisor. - Applicant must have atleast 5 years experience with luxury car - Can join immediately Location : Musaffah, Abu Dhabi Pay: From AED5,000.00 per month


  • Abu Dhabi, United Arab Emirates Nasser Auto Electrical Full time

    We are looking for an experienced auto service advisor who has UAE automotive industry experience specifically with European car brands. - Must have in-depth parts/service knowledge of European cars. - Minimum experience of five years is required. - Must be available in UAE for a face-to-face interview. - Cancel visa holders & immediate joiners are...


  • Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time

    **Service Advisor Responsibilities**: - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. -...


  • Abu Dhabi, United Arab Emirates 8 Customs Auto Care Full time

    **Key Responsibilities**: - Great customers, assess vehicle needs, and provide expert advice on necessary repairs. - Coordinate with the workshop to ensure timely service and repair completion. - Prepare accurate cost estimates and keep customers informed about their vehicle's progress. - Lead and supervise the front office team to maintain exceptional...

  • Service Advisor

    2 weeks ago


    Abu Dhabi, United Arab Emirates Qureos Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Service Advisor

    4 days ago


    Abu Dhabi, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Service Advisor

    2 weeks ago


    Abu Dhabi, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Service Advisor

    2 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Ali & Sons Holding LLC Full time

    Get AI-powered advice on this job and more exclusive features.Exciting Opportunity for Service Advisor – Deliver Exceptional Customer Service & Workshop EfficiencyAre you a customer-focused professional with a strong understanding of automotive services? We are seeking a Service Advisor to ensure customers receive the best possible service while supporting...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al-Futtaim Automotive Full time

    Job DescriptionWe are seeking an experienced Automotive Service Advisor to join our team at Al-Futtaim Automotive.Key ResponsibilitiesBuiding Long-Term Relationships: Develop and maintain strong relationships with customers to ensure their loyalty and retention.Financial Performance: Meet monthly revenue targets by upselling and controlling discounts...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al-Futtaim Automotive Full time

    About This OpportunityAs a Service Advisor at Al-Futtaim Automotive, you will have the opportunity to develop and maintain strong relationships with customers, drive business growth, and deliver exceptional customer service.Key AccountabilitiesCultivating Customer Loyalty: Build long-term relationships with customers to increase loyalty and...

  • Service Advisor

    3 weeks ago


    Abu Dhabi, United Arab Emirates United Al Saqer Group Full time

    **SERVICE ADVISOR** Do you take pride in delivering outstanding service to customers, understanding their needs and making it happen? Welcome to Abu Dhabi Motors (BMW Group Retail Middle East). **BMW Group Retail Middle East - More than a career** New beginnings, unrivalled opportunities and unparalleled personal growth. This is your moment. Your time to...


  • Abu Dhabi, United Arab Emirates Al-Futtaim Automotive Full time

    Key Responsibilities Build long-term relationships with customers to ensure customer retention & loyalty. Achieve financial objectives by upselling & discount control, to meet monthly revenue targets. Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure the...


  • Abu Dhabi, United Arab Emirates Al-Futtaim Automotive Full time

    Key Responsibilities Build long-term relationships with customers to ensure customer retention & loyalty. Achieve financial objectives by upselling & discount control, to meet monthly revenue targets. Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure the...