Architecture Success Programs Manager

7 months ago

Dubai, United Arab Emirates Cisco Systems Full time

**What You’ll Do**

The **ASPM** role is a highly critical, strategic advisor that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organisation, one of Cisco’s fastest-growing teams.

**Main responsibilities**

The ASPM will build close relationships with customers, CX counterparts, architects, & engineers in achieving their goals. The role will:

- Manage the onboarding of new customers and act as the customer's advocate within the business.
- Manage support critical issues.
- Assist sales and service organisations with pre-sales services; as well as sales organisations, support renewals team and channels to ensure customers understand our post-sales value proposition.
- Assist with the management of pre-release and Beta product testing at key customers.
- Assist the wider Customer Success team as required across all theatres.

**Who You Are**
- ** Customer-focused**: Inherently understands customer needs and provides the best CX onboarding and contract lifecycle experience to enhance customer value.
- ** Technical Guide**: Expert technical knowledge to understand and connect customer business outcomes to offer functionality to accelerate customer value.
- ** Cross-Team Collaborator**: Work across internal and external teams of all levels to proactively support the customer. Reducing the time it takes the customer to start engaging with and receiving value from their service. Ability to operate and interact with customers in a remote/virtual environment.
- ** Business Insight**: clear understanding of the customer's business outcomes and how the ASPM can support the customer on their path.
- ** Results Oriented**: Curiosity about and proven execution ability with relevant offers and driving the customer to their outcomes.
- ** Effective Communicator**: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.

**Required Experience**
- 5+ years of experience in technical consulting or direct customer interfacing/engagement roles with a deep understanding of industry-standard methodologies related to one of the IT security domains.
- Strong network security background (NDR | EDR | NGFW | ISE)
- Strong networking technologies essential (R&S, TCP/IP)
- Detailed understanding of the technical fundamentals of aligned technology areas and related standard methodologies, and an ability to define and articulate how technology can be used to solve business challenges.
- Suggested Cisco technical Certifications: CCNP / CCDP/ CCIE or equivalent strongly preferred.
- Suggested Industry Certifications: CISM / CISSP or equivalent strongly preferred.
- Strong empathy for customers and a passion for revenue and growth
- Flexibility to work across multiple time zones
- Fluent in English and Arabic

**Why Cisco?**

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us #WeAreCisco

**#LI-Hybrid**

U.S. employees have **access** to quality medical, dental and vis

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