Head Hostess

3 weeks ago

Dubai, United Arab Emirates Sunset Hospitality Group Full time

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 58 venues and with presence in 17 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

We are seeking an experienced and charismatic Head Hostess to join our dynamic team. in Sushi Samba. Located on the 51st floor of the Palm tower, Sushi Samba offers an extraordinary experience with breathtaking views of the iconic Dubai skyline, Palm Jumeirah, and the glistening Arabian Gulf horizon. As Head Hostess, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless dining experience from start to finish.

**Main Responsibilities**:

- Greets guests, escorts them to tables, and provides menus
- Manage waiting list and coordinate with Guest Relation Manager
- Offer appropriate seating arrangements
- Receive and record customers dining reservations
- Set up dining rooms and make reservation arrangements
- Ensure all orders are filled in a timely and accurate manner
- Maintain clean and organized tables and work area
- Observe proper grooming and personal hygiene at all times
- Assist waiters and head waiters when needed
- Ensure all guests receive positive and professional Greeting to the highest standards to exceed the customer's expectations
- Handles guest problems and complaints
- Manages the Hosts working schedules
- Attend all regular departmental briefings and contribute to an open communication within the assigned team
- Performs other duties pertinent to this job as assigned.
- Minimum 3 years of experience in similar position in hospitality industry and fine dining concept
- Fluent in English
- Excellent communications and interpersonal skills
- Basic computer skills (recommended to have previous experience in restaurant software)
- Customer oriented with a positive attitude and smiling face
- Friendly and approachable
- Cooperative and self-giving team player
- Ability and willingness to perform under stress
- Positive and high energy level
- A willingness to go the extra mile in ensuring guests' needs are met
- A huge passion for customer service and hospitality

**Benefits**:

- Competitive salary
- Annual flight ticket
- Discounts across sunset's venues and more: experience the sunset lifestyle to the fullest with exclusive discounts at all our venues and beyond.
- Career growth opportunities: Your professional journey is our priority. Elevate your career with tailored growth opportunities that align with your ambitions.

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have at least 3 years of experience in a similar position

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