Lead Qualifier

3 weeks ago

Dubai, United Arab Emirates DHL Full time

**COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY**

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.

DHL UAE is the recognized market leader in Express logistics and an Employer of Choice - ranked consistently as Great Place To Work in the UAE for 6 consecutive years, with a 2019 global ranking at #4

**ABOUT THE ROLE**

The Lead Qualifier is responsible for pro-active sourcing of ‘suspects’(sales leads), qualification of all suspects (Sales Leads) from all Channels (Sales Channels, Lead Programmes and other relevant sources), allocation of leads to the appropriate Sales Channel and subsequent administration, monitoring and reporting.

**YOUR TASKS**
- Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
- Ensure that a high level of professional rapport is developed and maintained with all customers
- Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
- Qualification of all “suspects” provided from different sources i.e. Sales Leads, Customer Service enquiries, Counter customers, inbound tcpc bookings
- Pro-actively follow up with recipient Account Manager in relevant Business Channel status of “prospects” and monitor success of conversion into trading business
- Identify “suspects” through planned pro-active lead sourcing and market intelligence and research activities i.e. Newpapers, Internet, databases, telephone “cold-calling”
- Utilise relevant system/s for logging and monitoring required data and input relevant data into COMET for Pipeline visibility
- Utilising correct GSP guidelines and agreed revenue criteria allocate “prospects” to correct Sales Channel (Direct, Relationship or Strategic Customer Channel)
- Where requested or appropriate send out literature and/or appropriate supplies to “prospects” (Note: ensuring that Account Manager who receives “prospect” is made aware of details provided)
- Appropriate level of involvement in the management and administration of the Country Sales Lead Incentive Programme i.e. logging of leads, pro-active updating of status of leads back to originators

**YOUR PROFILE**
- Excellent verbal communication skills and interpersonal style
- Excellent organisational skills, including ability to prioritise workload
- Ability to effectively contribute as a team member as part of a busy team
- Good understanding of DHL Network
- Telephone / Sales experience in a multi-national company with customer interface experience is essential
- 1 to 2 years of DHL experience (if transferred within)
- Good command of English language
- Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services

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