Lead Qualifier

1 week ago

Dubai, United Arab Emirates Bupa Full time

**Lead Qualifier**
**Bupa Office 1204, Burj Daman, PO Box 507019, DIFC, Dubai, UAE**
**Hybrid working available (e.g. up to 3 days WFH)**
**Permanent**
**Full time (40 Hours)**

**Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.**

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador

**Role Overview**

The Lead Qualifier Agent will report into the Head Of Sales. The core purpose is to drive sales of Bupa Global’s Private Medical Insurance plans by qualifying leads and passing them on the outbound telesales agents.

**What You’ll do**:

- Contact leads who have created quotes on our sales quote portal, and qualify the quality of these leads
- Ensure the that these leads are contacted in the shortest period of time following the quote being created, and that a contact strategy is in place for leads which could not be contacted
- Pass these leads on via CRM to the outbound telesales agents in order for them to nurture the lead
- Accurately maintaining and updating customer records on the customer management system.
- Ensure that records are accurately updated whenever a customer makes contact
- Complying with all regulatory and governance requirements including FCA and Treating Customers Fairly
- Being a role model for the team demonstrating outstanding personal behaviours and performance

**What You’ll Bring**:

- A proven track record in lead qualification is essential with a minimum of 6 months experience, from the financial services sector or relevant transferable skills and knowledge from other sectors.
- Previous experience of a complex and multi skilled customer facing roles within a contact centre setting
- A track record of achieving and exceeding sales and quality targets
- Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
- An ability to speak a second language would be an advantage
- Relevant qualification in sales or related studies useful but not essential

Time Type:
Full time

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