Hotel Receptionist

2 months ago

Dubai, United Arab Emirates Emirates Grand Hospitality Full time

**POSITION TITLE: RECEPTIONIST**

**Summary Description**:
Responsible in handling Front Office Reception and administration duties including but not limited to greeting guests and determinate’s a guest’s reservation status and identifies how long the guest will stay. Helps guests' complete registration cards and then assigns rooms, accommodating special requests whenever possible.

**A)** **Responsibilities and Duties**:

- Verifies the guest's method of payment and follows established credit-checking procedures.
- Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
- Take guests' details and allocate their rooms
- Talk to transport carriers (such as airlines, bus companies and rental car agencies) to make and confirm travel arrangements for guests
- Inform guests of the hotel/motel's services and facilities, policies and procedures
- Provide tourist information to guests
- Make reservations for sightseeing tours, restaurants, the cinema and live entertainment
- Deal with enquiries and requests from guests
- Take messages for guests
- Finalise guests' bills and issue receipts upon payment
- Arrange accommodation for guests travelling to other destinations
- Perform cashier duties and exchange foreign currency
- Place guests' possessions in a safe if requested
- Coordinate the cleaning of guests' personal laundry, shoe-shining and room service deliveries
- Follow in-house procedures to help ensure the security of guests and employees

**Additional duties and responsibilities**:

- Ensure integrity and confidentiality of information at all times.
- To perform any additional requirement, tasks and duties outside of his/her scope of work as deemed necessary by your Head of Department or the Management.
- Changes in business may require alterations to this Job Description.

**Care of Equipment**
- Ensures maintenance and careful handling of equipment used.
- Ensures timely reporting of malfunction or maintenance deficiency to appropriate area.

**Training and Employee’s Activities**
- Attends scheduled trainings.
- Participates actively in company-initiated employee activities.

**Grooming and Hygiene**
- Adheres to the specified hygiene and personal appearance standards of the hotel and surrounding area.

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