Real Estate Facility Helpdesk Assistant
2 weeks ago
**Preferably FEMALE from Northern India (age between 25-35y/o)**
WITH REAL ESTATE experience
Their daily activities includes:
- Receives and log complaints - Record complete details of the service requests/complaints from tenants & office (if required).
- Assign & distribute tasks from the help desk to the relevant facilities team
- Close tasks down after completion by the facilities team
- Follows
- up on completion - Close service requests by regularly following up with respective service assignee and record response times
- Maintain electronic and hard copy filing system
- Retrieve documents from filing system
- Occupier feedback - Communicate with the tenants & technicians to ensure call closure, request status, reasoning and commit on probable timing of call closure. Handle requests for information and data.
- Resolve administrative problems and inquiries.
- Assist & conducts reporting - Prepare daily / weekly reports on work status. Prepare monthly report on maintenance work report.
- Assist in schedule and coordinate appointments and travel arrangements for facilities move teams
- Open, sort and file subcontractor reports.
- Performs other duties as required by management & HODs.
**Salary**: AED1,500.00 - AED2,000.00 per month
**Education**:
- Diploma (required)
**Experience**:
- Real Estate Customer Support: 1 year (required)
**Language**:
- English (required)
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