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Housekeeping Team Leader

4 months ago

Al Barsha, United Arab Emirates Grand Excelsior Hotel Al Barsha Full time

Ensures staff under supervision follows required cleaning procedure.
- Checks all occupied, departure, and vacant rooms.
- Checks all check out rooms, pending room should be no rubbish, dirty linen, left over fruit and flower.
- Monitors room attendants to ensure that long staying and VIP guests receive special attention an amenity.
- Inspects permanent showing rooms, presidential, Deluxe Suite and Deluxe rooms.
- Follow up on guest complaints.
- Assists with the upkeep of discipline and house rules.
- Report lost and found items.
- Report of any missing items and eventual damage done by the guest immediately to Assistant Housekeeper.
- Report all maintenance deficiencies immediately; follow up on corrective actions to Engineering Department.
- Make sure that all shift staff properly hand over to the next reliever.
- Keep the logbook up to date for Assistant Housekeeper.
- Attends daily briefing and be attentive on special instructions.
- Establishes effective employee relations.
- Provides input to Housekeeping Department meetings.
- Handles floor Housekeeping report as instructed.
- Communicates room status between floors and Housekeeping office.
- Participates in taking various Housekeeping inventories.
- Ensures that communication between the staff and superiors is properly flowing.
- Ensures that communication between the Housekeeping Department and other Department is properly flowing.
- Advice subordinates on their work performance.
- Conducts job orientation of newly employed employees.
- Organizing deep cleaning.
- Trains Housekeeping staffs according to set departmental standards and Policies and Procedures and evaluation.
- Knowledge of safety, fire and hygiene regulations and makes sure that they are following the procedures.
- Responsible for proper utilization and security of equipment in work areas.
- Maintains appropriate standards of dress, hygiene, uniforms, appearance and conduct of Housekeeping employees.
- Controls and requisitions guest supplies, cleaning supplies, and linen necessary for the daily operation.
- Recommends possible improvement of operation.

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Hotel Housekeeping Team Leader: 2 years (required)