Bell Captain

3 months ago

Ras alKhaimah, United Arab Emirates THE COVE ROTANA RESORT AND SPA Full time

**Job description**

**Job Summary**

As a Bell Captain you are responsible to provide professional and customer focused service to our Guests, ensuring their stay will become a memorable experience

**General Duties and Responsibilities**:

- Maintain a good working relationship with all Front Office Employees and ensure Guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times
- Maintain a good working relationship with all Bellboys
- Maintain an awareness of Guest profiles through the Opera Guest profile system
- Supervise the activities of the Bellboys, ensuring that the Guest luggage is carried from arrival point to room and from room to departure point on checkout
- Handle all messages, mails and packages for Guest and Employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
- Establish and control the duty roster in accordance with business needs
- Maintain an up to date knowledge of the Hotel services and communicate this to subordinates so they can supply information and respond to Guest queries
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures

Additional to the above mentioned requirements an Employee will at times be expected to perform tasks and duties outside of his/her scope of work as necessitated by work demand.

This document does not create an Employee contract. It is stressed that changes in business may require alterations to this job description.

**Job Types**: Full-time, Permanent, Contract
Contract length: 24 months

Pay: From AED1,800.00 per month

Application Question(s):

- What is your nationality?
- What is your age?
- What are your current benefits & salary and expectations?
- What is you visa type and expiry date?
- Are you Available in UAE for personal Interview in Ras Al Khaimah?
- Do you have 1 year experience in similar capacity in five starts resort?
- What Languages do you speak?

Application Deadline: 01/10/2024
Expected Start Date: 01/10/2024

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