Bellman

2 weeks ago

Al Barsha, United Arab Emirates Grand Excelsior Hotel Al Barsha Full time

Welcome guests and direct them to wherever requested using the standard.
- To load and unload luggage from vehicles.
- To properly label all luggage to avoid confusion.
- Open transport doors and greet guests.
- Protect guests at either entrance from inclement weather.
- To ensure Security of guest luggage left in your care and to safely store it and give guest a receipt.
- Know regular guest names and requirements.
- Accurate knowledge of hotel facilities & services.
- Answer guest questions and resolve guest problems.
- Promote the Hotel generally.
- Know the names, functions and locations of the Management Team.
- Be aware of daily functions, events, and VIP and group arrivals.
- To carry out any other duties as required.
- To ensure that no information regarding guest names, details or room numbers is given to unauthorized persons.
- Keep entrances clear and clean from litter.
- Report any accidents (guest or staff).
- To be fully aware of the Health & Safety Policy.
- To be aware of fire and bomb procedures.
- Take care in work to avoid accidents.
- To wear correct uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline.
- Report suspicious characters or suspect packages.
- Care when lifting or moving heavy objects
- Advise Bell Captain, Duty Manager or Security of any traffic problems.

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Hotel Bellman: 1 year (preferred)

**Language**:

- Russian (preferred)

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