Ticketing Agent

4 weeks ago

Dubai, United Arab Emirates Avanee Tour and Travel Full time

As a Ticketing Agent, your responsibilities typically include:
Responsibilities of Ticketing Staff

**Customer Service**:

- Greet customers and assist them with inquiries.
- Provide information about schedules, prices, and ticket availability.
- Address customer complaints and resolve issues promptly.

**Ticket Sales**:

- Process ticket sales at counters, kiosks, or online platforms.
- Handle cash, credit/debit card transactions, and other forms of payment.

**Booking and Reservations**:

- Make reservations and book tickets for customers.
- Manage booking systems and ensure accurate records of transactions.
- Confirm bookings and communicate any changes or cancellations to customers.

**Check-in and Boarding**:

- For transportation industries like airlines and railways, assist passengers during check-in and boarding.
- Verify tickets and identification.
- Assist with luggage handling and ensure compliance with security procedures.

**Event Coordination**:

- For events and entertainment venues, coordinate with event organizers to manage ticket availability.
- Ensure seating arrangements and special requests are accommodated.
- Monitor and control entry to the venue.

**Administrative Duties**:

- Maintain and update ticketing databases and records.
- Prepare reports on sales, bookings, and customer feedback.
- Manage inventory of tickets and related materials.

**Technology and Systems**:

- Use ticketing software and systems efficiently.
- Troubleshoot technical issues related to ticketing systems.
- Stay updated with the latest ticketing technologies and practices.

**Compliance and Security**:

- Ensure compliance with company policies and regulatory requirements.
- Follow security protocols to prevent fraud and ensure customer safety.
- Maintain confidentiality of customer information.

**Promotional Activities**:

- Assist in promotional activities and marketing campaigns.
- Provide information about discounts, offers, and loyalty programs.
- Upsell additional services or products when applicable.

**Team Collaboration**:

- Work closely with other team members to ensure smooth operations.
- Communicate effectively with other departments such as marketing, finance, and customer service.
- Participate in team meetings and training sessions.

Skills and Qualifications
- **Communication Skills**: Excellent verbal and written communication skills.
- **Customer Service Orientation**: Friendly, patient, and helpful attitude.
- **Attention to Detail**: Accuracy in handling transactions and maintaining records.
- **Technical Proficiency**: Familiarity with ticketing systems and basic computer skills.
- **Problem-Solving Abilities**: Ability to resolve issues quickly and effectively.
- **Time Management**: Efficient in handling multiple tasks and managing time.
- **Flexibility**: Willingness to work in shifts, including weekends and holidays.
- **Team Player**: Ability to work well in a team environment.

Pay: AED3,500.00 - AED5,000.00 per month

Application Question(s):

- Are you able to join Immediately ?

**Experience**:

- travel: 1 year (required)

**Language**:

- English (required)

License/Certification:

- Experience in GDS (required)

**Location**:

- Dubai (required)

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