Demand Manager

7 months ago


Abu Dhabi, United Arab Emirates Group 42 Full time

Overview:
**Responsibilities**:
Key responsibilities:

- Define the process objectives and mission.
- Optimize the process design.
- Manage the end-to-end Demand and Service Catalogue management processes execution.
- Set and monitor performance targets to measure the effectiveness of the Demand and Service Catalogue management processes: define and track KPIs, communicate performance with the relevant stakeholders.
- Plan and manage process improvement opportunities collaborating with the relevant stakeholders.
- Collaborate with other process managers to ensure the seamless integration of demand management and service catalogue management with other IT service management processes.
- Develop and maintain documentation for Demand and Service Catalogue management processes, including policies, procedures, and work instructions.
- Ensure compliance with relevant regulations, standards, and best practices.
- Facilitate communication and awareness of Demand Management and Service Catalogue management processes and procedures with stakeholders.
- Provide guidance and training to IT staff and business stakeholders on the Demand and Service Catalogue Management processes including policies, procedures, and work instructions.
- Facilitate the prioritization and approval of new demand
- Facilitate Demand Management committee.
- Develop and maintain a comprehensive service catalogue, ensuring accuracy and completeness.

Qualifications:
Qualifications:

- Bachelor's degree in Information Technology, Computer Science, or related field.
- 10+ years experience in IT Operations/Support with 5+ year's experience in IT service management, with a focus on demand management and service catalogue management.
- In-depth knowledge of ITIL and ITSM best practices.
- ITIL Foundation certification is required, with a preference for additional ITIL Intermediate or Expert level certifications.
- Experience with cloud services and products would be as advantage.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with other process owners and stakeholders.


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