Restaurant Supervisor

2 weeks ago


Dubai, United Arab Emirates HOYA Restaurant LLC Full time

**Scope**

The Restaurant Supervisor oversee all restaurant operations to ensure that restaurants run smoothly. They train and supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints.

The restaurant supervisor's responsibilities include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers. Oversees and manages all aspects of the restaurant in accordance with the vision and mission of Company.

The job of **Restaurant Supervisor **is executed satisfactorily when:

- All rules & regulations are strictly adhered within the company including internal policy, essential food, health, and safety as well as hygiene regulations including HACCP and Dubai Municipality/Food Watch compliance.
- Familiarity with restaurant operations and have a good understanding of what makes a great customer service.
- Able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience.
- Identify ways to decrease the restaurant's operational costs.

**Experience**
- At least 3 years of experience in F&B industry
- Previous management/supervisory experience preferred.
- Safe Food Handling Certification - HACCP Level 3 Certification or PIC Level 2 Certification

**Personal Characteristics & Skills**
- Excellent communication and teaching skills.
- Ability to keep a calm, mature, professional demeanor when needed.
- Proactive approach to problem-solving and staff management.
- A high degree of ethics and obsession with customer service.
- Excellent time management skills and ability to self-direct when necessary.
- High level of organization.
- Adaptability and the ability to creatively troubleshoot difficult situations.
- Superior leadership capabilities; ability to work well within groups.
- Focused perspective on what a high-functioning coffee bar looks like and how to execute that perspective.
- A passion for small business and quality products.
- Be a model supervisor, both as far as customer service, enthusiasm to share knowledge and professionalism.
- Detail-oriented.
- Basic knowledge of Microsoft Office is a plus.

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Supervisor: 2 years (preferred)

**Language**:

- English (preferred)

License/Certification:

- HACCP Certification (preferred)

Expected Start Date: 01/03/2023



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