Reservation Agent

1 week ago


Dubai, United Arab Emirates IHG Full time

**About us**
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join **InterContinental Dubai Marina** as **Reservation Agent.**

**InterContinental Dubai Marina** is a Five Star luxury hotel in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five star presence.

**Your day to day**
- Complete all reservations in a timely fashion whilst providing a high standard of customer service to all callers ensuring quality compliance is respected.
- Negotiate with caller on an alternative rate if rate resistance is shown and cross refer to alternate property if requested hotel is full
- Ensure sales principals and techniques are used when assisting guests in making reservations
- Communicate with the Reservations Manager (as necessary) on any reservation issues that need attention or assistance
- Manage all mail requests from guests and ensure timely responsiveness

**What we need from you**
- Minimum 1 year of relevant experience in a similar role in hotels/hospitality industry
- Strong interpersonal skills and excellent command of written and spoken English
- Strong interpersonal skills and excellent command of written and spoken Arabic preferred
- Flexible with working hours and knowledge of OPERA system is preferred

**What we offer**
In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

We are an equal opportunities employer.

Job Reference: EMEAA25675


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