Operations Manager Kids Play Area

6 months ago


Dubai, United Arab Emirates Humlog Full time

Operations Manager - Kids Play Area, Dubai

Job Summary: We are seeking a dynamic and experienced Operations Manager to oversee the day-to-day operations of our vibrant kids play area in Dubai. As the heart of our team, you will be responsible for ensuring a safe, fun, and engaging environment for our young guests and their families. You will lead a team of play area attendants, manage inventory and equipment, maintain cleanliness and hygiene standards, and contribute to the overall success and profitability of the play area.

**Responsibilities**:

- Team Leadership:

- Recruit, onboard, train, and manage a team of play area attendants.
- Motivate and coach team members to provide exceptional customer service.
- Conduct regular performance appraisals and implement training programs.
- Ensure team adherence to company policies and procedures.
- Operations Management:

- Oversee the daily operations of the play area, ensuring smooth flow and adherence to safety regulations.
- Conduct regular safety checks of equipment and play areas.
- Implement and maintain effective hygiene and sanitation protocols.
- Manage inventory of toys, games, and equipment, ordering replacements as needed.
- Coordinate with maintenance and housekeeping to address any issues promptly.
- Customer Service:

- Interact with guests in a friendly and professional manner, addressing inquiries and resolving any concerns promptly.
- Ensure the satisfaction and safety of children and their families within the play area.
- Handle birthday party bookings and event coordination.
- Contribute to the development and implementation of marketing and promotional initiatives.
- Financial Management:

- Monitor cash flow and reconcile daily takings.
- Prepare and submit reports on operational performance and key metrics.
- Identify and implement cost-saving measures.

Qualifications:

- Minimum 3 years of experience in a supervisory or management role within the kids entertainment industry.
- Proven experience in team leadership, staff training, and performance management.
- Strong operational skills with a focus on safety, hygiene, and customer service.
- Excellent communication and interpersonal skills, with the ability to build rapport with children and adults.
- Proactive approach to problem-solving and decision-making.
- Proficiency in MS Office Suite and relevant point-of-sale systems.
- Fluency in English is essential; Arabic language skills are a plus.

**Benefits**:

- Competitive salary and benefits package.
- Opportunity to work in a dynamic and fun environment.
- Chance to make a positive impact on the lives of children and families.
- Continuous learning and development opportunities.

**Job Type**: Permanent

**Salary**: AED10,000.00 - AED15,000.00 per month

Application Question(s):

- How many years of experience do you have as an Operations Manager in this field?

Ability to Commute:

- Dubai (required)


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