Banquet Captain

3 months ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 23076373

**Job Category** Food and Beverage & Culinary

**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

A Banquet Captain is the personal representative of the management to the guests. It is your responsibility to greet the guest on arrival and creates an atmosphere of good will; maintain constant contact with the host; to ensure the high standards of service as set by management; and to extend every effort to make the assigned party a complete success.

**SCOPE / BUSINESS CONTEXT**
- A Full Time position based at JW Marriott Marquis Dubai.
- Number of Direct Reports - 3
- Titles of Direct Reports - Supervisor, Asst. Manager, Manager

**CANDIDATE PROFILE**

**Experience**:

- **1-2 years 5 star hotel experience**

**Skills and Knowledge**
- **Guest satisfaction awareness**:

- **Impeccable standards of appearance**:

- **Honesty and integrity above reproach**:

- **Able to accept constructive criticism**:

- **Total commitment**:

- **Audio Visual Level I**:

- **Computer knowledge**

**Education or Certification**
- **Diploma or Degree in Hotel Management**

**SPECIFIC DUTIES**
- The following are specific responsibilities and contributions critical to the successful performance of the position:_
- Adhering to all division and local standard policies and procedures.
- Performing all guest contact activities in a cordial, efficient and professional manner at all times maintaining a commitment to guest satisfaction.
- Maintaining a cooperative team-like attitude in working with supervisors and fellow associates.
- To receive function assignments and discuss any last minute changes with maître d.
- To coordinate the performance of all banquet associates.
- To coordinate all as per of meeting room and function set ups service and breakdown.
- To maintain constant contact with the banquet chef, to ensure conclusion between food production and food service.
- To inspect all public areas (foyer, assembly areas, restrooms) for cleanliness and pleasing appearance. Be aware of the position as representative of management.
- To introduce one’s self to the guest on one’s station and project a warm cheerful, enthusiastic desire to be of service.
- Perform all other reasonable tasks as requested by management.
- To achieve accident prevention goals.

This list is meant to be representative of the common responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, it is not exhaustive. Management reserves the right to revise this job description or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technological developments).

**OTHER**

**Safety and Security**
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Notify Loss Prevention/Security of any guest reports of theft.

**Policies and Procedures**
- Follow company, hotel and department policies and procedures.
- Follows Marriott International Hotels Limited Regional Office policies and procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors and Management.
- Working hours as required to do your job but normally not less than 48 hours per week.

**Guest Relations**
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Supply guests/residents with directions and informa

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