'experienced' Dental Front Desk Patient Relations

3 days ago


Dubai, United Arab Emirates JLT Dubai Dental Clinic Full time

**Experienced Dental Receptionist Is Required.**

**PRINCIPAL DUTIES AND RESPONSIBILITIES**:

- Ensure that patients are properly and punctually scheduled to provide an amazing patient experience
- Create, maintain, and track numerous provider schedules
- Fill cancelled/rescheduled appointments to ensure a full schedule
- Be familiar with dental processes and terminology to schedule appointments and coordinate treatment
- Confirm and schedule patient appointments
- Describe and present treatment options
- Assist the patient in making a schedule and setting priorities for their treatment.
- Align the daily schedule with the patient's treatment requirements and available therapy times.
- Obtaining a formal financial agreement for the payment and collection of
- Maintain tracking system for follow up on patient treatments
- Administrative duties including checking patients in and out, processing and recording payments, insurance verification, answering telephone, and performing other duties as assigned
- Presentation of treatment plans
- Financial arrangements
- Reconciling the daily production/collections
- Running end of day reports
- Perform preauthorization’s as needed and patient follow-up
- Answer incoming calls to include new patient calls, emergencies, requesting records, and follow up
- Work closely with clinical staff and other front office staff to assure smooth flow of patient care
- Perform general front office duties and other duties as required

**KNOWLEDGE, SKILLS, AND ABILITIES**:

- Fluent in English speaking/writing
- Strong interpersonal and relationship-building skills are required
- Must be able to effectively communicate both verbally and in writing
- Be able to work effectively with doctors, personnel, and patients in a variety of situations.
- Must be able to accept individual differences and communicate with internal and external contacts in a culturally competent and courteous manner.
- Provide excellent customer service and always have a pleasant mood
- Be able to handle the stress and responsibilities of dealing with sick and injured people and their families.
- Must have great organizational skills, pay close attention to detail, multitask, and complete work obligations on schedule.
- Must possess excellent organizational skills, strong attention to detail, be able to multitask and perform job duties in a timely manner

**Competencies**
- Can "get along" with coworkers and treat everyone with dignity and respect
- Can function effectively in a group setting
- Can convert new patient leads and case acceptances
- Is self-directed, organized, motivated, and committed
- Has a favorable outlook on the profession, services, and goods offered
- Has exceptional verbal abilities, which reflect nicely on the practice.
- Ability to comprehend concepts relating to responsibilities and duties

**Education Requirements and Qualifications**

Minimum of 3 years’ of previous experience in dental front office and direct sales patient services.

**Salary**: From AED5,500.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Dental Reception: 2 years (required)



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