Complex Night Manager

3 months ago


Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 23101761

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

The Complex Night Manager assists the Complex Operations at night in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employ


  • Night Manager

    4 months ago


    Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    **Night** **Manager **will represent the Management during the night. The Night Manager also assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. **RESPONSIBILITIES**: - Manage and monitor activities of all...

  • Night Manager

    4 months ago


    Dubai, United Arab Emirates New Era Supermarket LLC Full time

    **Duties and responsibilities of a Night Manager** - Overseeing deliveries. - Restocking shelves (or delegating it to a retail assistant) - Monitoring inventories. - Making sure targets are hit. - Ensuring the store runs smoothly. - Training staff. - Dealing with customer enquiries (if open through the night) **Salary**: AED2,500.00 - AED3,500.00 per...

  • Night Manager

    3 months ago


    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its...

  • Night Manager

    4 months ago


    Dubai, United Arab Emirates New Era Supermarket LLC Full time

    **Duties and responsibilities of a Night Manager** - Overseeing deliveries. - Restocking shelves (or delegating it to a retail assistant) - Monitoring inventories. - Making sure targets are hit. - Ensuring the store runs smoothly. - Training staff. - Dealing with customer enquiries (if open through the night) - Organising the warehouse. More items... Pay:...

  • Night Manager

    4 months ago


    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific. Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a...

  • Night Manager

    3 weeks ago


    Dubai, United Arab Emirates New Era Supermarket LLC Full time

    **Managed overstocking, restocking and inventory control procedures during Night shift**. Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms. Coached crew members to optimize performance and motivate toward more efficient work. Pay: AED2,000.00 - AED2,800.00 per month Application...

  • Night Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates Paramount Hotel Full time

    Job Title: Night ManagerAt Paramount Hotel, we are seeking a highly skilled and experienced Night Manager to join our team. As a Night Manager, you will be responsible for overseeing the entire Front Stage operation during the night, ensuring high standards are maintained.Key Responsibilities:Supervise and Monitor: Supervise, correct, and demonstrate all...

  • Night Manager

    4 months ago


    Dubai, United Arab Emirates Rolla Suites Hotel Full time

    **Responsibilities**: - Manage and monitor activities of all hotel operations during the night shift to ensure guestsatisfaction and safety. - Inform all Overnight staff of nightly activities, group and VIParrivalsas well as special requests and repeat guests. - Check accommodations, making sure any special requests are carried out accordingly, greet guests...

  • Night Manager

    4 months ago


    Dubai, United Arab Emirates Rolla Suites Hotel Full time

    **Responsibilities**: - Manage and monitor activities of all hotel operations during the night shift to ensure guestsatisfaction and safety. - Inform all Overnight staff of nightly activities, group and VIParrivalsas well as special requests and repeat guests. - Check accommodations, making sure any special requests are carried out accordingly, greet guests...

  • Night Manager

    4 months ago


    Dubai, United Arab Emirates Landmark Hotels & Suites Full time

    1. Represent the Front Office and hotel in the absence of Senior Management. 2. Maintains smooth hotel operations by attending to guest complaints, request and inquiries. 3. Makes the necessary rounds of the entire hotel property and inspect as outlined in the duty managers checklist and submit reports as required. 4. To frequently review the arrival list...


  • Dubai, Dubai, United Arab Emirates 21c Museum Hotels Full time

    {"h3": "Job Overview"} We are seeking a highly skilled Night Manager to oversee the smooth operation of our hotel during the night shift. As a key member of our team, you will be responsible for ensuring exceptional guest experiences, managing night staff, and maintaining the highest standards of service and safety. {"h3": "Key Responsibilities"} Supervise...


  • Dubai, Dubai, United Arab Emirates Novotel Hotels Full time

    Job Summary:We are seeking a highly skilled and experienced Night Manager to join our team at Novotel Hotels. As a Night Manager, you will be responsible for overseeing the hotel's operations during the night, ensuring the safety and comfort of our guests.Key Responsibilities:Oversee Night Operations: Ensure a smooth and efficient service for all guests,...

  • Night Manager

    3 months ago


    Dubai, United Arab Emirates Radisson Beach Resort Palm Jumeirah - Rooms Full time

    Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our first class Guest Relations Team is the heart of the house where we...

  • Night Manager

    5 months ago


    Dubai, United Arab Emirates Hilton Technologies Full time

    Night Manager - Franchise Job Requirements A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Night Manager, you will oversee the night-hour supervision of the...

  • Night Manager

    4 months ago


    Dubai, United Arab Emirates Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Night Manager

    5 months ago


    Dubai, United Arab Emirates Hilton Full time

    Job Requirements A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure...

  • Night Manager

    2 months ago


    Dubai, United Arab Emirates Hyatt Hotels Corporation Full time

    Assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.Assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel.Direct and oversee all hotel operations during the night shift to ensure...


  • Dubai, Dubai, United Arab Emirates Hyatt Hotels Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Night Operations Manager to join our team at Hyatt Centric Jumeirah Dubai. As a key member of our Front Office department, you will be responsible for ensuring the smooth operation of the hotel during the night shift, providing exceptional service to our guests, and leading a team of employees to...

  • Night Manager

    3 months ago


    Dubai, United Arab Emirates Apt Resources Full time

    **NIGHT MANAGER**: **Job ID **:1231 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Functional Area AED 3,000.00 - 4,000.00 **Other Benefits **:free accommodation, food and transportation and service charge **GCC Driving License **:no data **Description:

  • Assistant Manager

    4 months ago


    Dubai, United Arab Emirates Hyatt Regency Dubai Creek Heights Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Night is responsible to assist the Front Office Manager in managing the night operations of the Front Desk at the...