Spa Receptionist

4 weeks ago

Dubai, United Arab Emirates BANYAN TREE Full time

Company Description

Banyan Tree Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

**Job Description**:
**Summary**

To ensure the Spa booking system is operated in accordance with departmental procedures, and to ensure that therapists’ time is utilized in order to maximize revenue and productivity.

**Responsibilities**

**Operational**
- Enhances guest recognition at all times by addressing guests by name and interacting with them on a professional level.
- Always offers an alternative if a requested service is unavailable.
- Always visible to guests by being present at the reception desk.
- Be fully conversant with Banyan Tree Spa services and facilities in order to be able to make helpful recommendations, and to be able to up-sell Spa services and Spa products.
- Answers telephone calls in a professional, courteous and polite manner in accordance with hotel’s standards.
- Accepts and accurately record all guest bookings for Spa services in accordance with departmental procedures.
- Ensure that all cashiering functions are carried out in accordance with hotel’s accounting procedures.
- Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction.
- Refers major guest objections to immediate superior to prevent further guest dissatisfaction.

**General**
- Report for duty punctually, wearing the correct uniform and nametag at all times.
- Maintains high standard of personal appearance and hygiene at all times.
- Attends briefings and meetings as requested.
- Conducts inspections of the Spa areas as directed.
- Has a complete understanding of the hotel’s procedures in respect to health, hygiene and safety.
- Reports and sends lost property to the Housekeeping office and Security office, in accordance with hotel’s procedures.
- Attends all scheduled training, even if this should fall outside of regular working hours.
- Performs any other reasonable tasks as directed by the superior.
- To contributes the morale and team spirit of company by maintaining excellent work collaboration and relationships among associates within the company, gallery and hotel.

**Performance Evaluation Criteria**
- Product knowledge.
- Utilization of therapists’ time.
- Cleanliness and maintenance of the Spa reception and Spa lobby areas.
- Personal hygiene and grooming.
- Attendance at scheduled training courses.
- Proficiency in the role required.
- Knowledge of relevant rules and regulations.
- Knowledge of the company, spa, and its environment.
- Knowledge of relevant guest satisfaction standards.
- Language requirements met or exceeded.

**Abilities/Key Competencies/Skills**

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

**Leading Myself**
- Positive Orientation
- Operational Decision Making
- Self-Development & Management

**Leading Others**
- Developing an Empowered Team
- Leading an Engaged and Diverse Team
- Communication

**Leading the Business**
- Advocating Guest Passion
- Business Planning and Analysis
- Business Improvement and Change

**Qualifications**:
**Experience/Certificates/Education**
- Previous experience in a customer service role, preferably in a spa or hospitality setting.
- Strong communication and interpersonal skills.
- Excellent organizational abilities and attention to detail.
- Proficiency in using reservation software and basic computer skills.
- Ability to work in a fast-paced environment a

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