Bellman Supervisor

3 weeks ago

Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.**

**With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.**

**Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.**

**Scope of Position**

The Bellman Supervisor is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling, delivering and storing of guests’ luggage, communication of information and handling guest requests. The Bellman Supervisor is responsible of running the Bell Desk and monitor the Ground Lobby.

**Responsibilities**
- Run the Bell Desk in the ground lobby.
- Maintain Long Term Storage Log via GoConcierge.
- Audit the Luggage room weekly.
- Remove luggage from guest rooms upon check out
- Be familiar with all hotel services including spa and dining.
- Initiate contact with guests entering the hotel.
- Approach guests needing assistance.
- Ability to ensure security of guestroom access.
- Ability to understand guest inquiries and provide responses.
- Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
- Actively listen and communicate specific guest requests accurately to the Concierge, Reception and Telecommunications colleagues to ensure complete follow up
- Ensure all the FLHSS&E requirements and procedures are followed by the team
- Supervise and manage the bell team, including hiring, training, scheduling, and performance evaluations.
- Prepare and review reports related to bell staff performance, guest satisfaction, and operational efficiency.

**Skills & Qualifications**
- Senior School qualification or equivalent
- Minimum 3 years’ experience working in a 5-star hotel environment.
- Minimum 2 years’ Door or Bell experience
- Previous experience working in the Middle East Region is an advantage
- Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service and the ability to interact effectively with guests and colleagues
- Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
- Strong leadership skills with the ability to inspire and manage a team effectively.
- Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
- Able to lift heavy luggage and exert physical effort in placing, removing and transporting guest luggage.
- Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

  • Bellman Supervisor

    6 days ago

    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

    Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.Going beyond...

  • Bellman Supervisor

    7 days ago

    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

    Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.Going beyond...

  • Bellman

    4 weeks ago

    Dubai, United Arab Emirates Melia Hotels International Full time

    **_“The world is yours with Meliá”_** Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family **Discover some of the benefits we offer**: - **My MeliáRewards**: Participate in our...

  • Bellman (Guest Arrival Expert) - W Residences

    3 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** Bellman/Guest Arrival Expert **Job Number** 23204250 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet...

  • Bellman

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22145458 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY*** To welcome and escort our Guests,...

  • Bellman

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22179302 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** **JOB SUMMARY** To welcome and...

  • Bellman

    3 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23155034 **Job Category** Rooms & Guest Services Operations **Location** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and escort guests to rooms....

  • Bellman

    3 days ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22195574 **Job Category** Rooms & Guest Services Operations **Location** The Dubai EDITION, Dubai Fountain Street Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and escort guests to rooms. Open...

  • Bellman

    3 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22168990 **Job Category** Rooms & Guest Services Operations **Location** The Dubai EDITION, Dubai Fountain Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and escort guests to rooms. Open doors and assist...

  • Bellman

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24197344 **Job Category**Rooms & Guest Services Operations **Location**Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Greet and escort guests to rooms. Open doors and assist...

  • Concierge Supervisor

    3 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22169067 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist in supervising all concierge...

  • Bellman

    3 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24180955 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and escort guests to rooms. Open doors and assist...

  • Bellman

    5 hours ago

    Dubai, United Arab Emirates IHG Hotels & Resorts Full time

    Roles and responsibilities Attend review of daily event sheet with Concierge Supervisor. Be knowledgeable about hotel facilities, updated on activities, promotions, and happenings in the hotel/city to provide accurate information. Ensure that the front entrance and Bell Desk are manned continuously, and driveways and entrance areas are clean, safe, and...

  • Bell Captain

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22145452 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY*** To welcome and escort our Guests,...

  • Bell Captain

    2 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23154430 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** To welcome and escort our Guests,...

  • Residences Bellman

    3 days ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23199649 **Job Category** Rooms & Guest Services Operations **Location** Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and escort guests to rooms. Open doors and assist...

  • Residences Concierge

    5 hours ago

    Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full time

    Roles and responsibilities Operating from the Residential Lobby, the Residential Concierge responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies.TASKS...

  • Bellman - W Residences

    3 days ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22211528 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and escort guests to rooms. Open doors and assist...

  • Bell Attendant at Waldorf Astoria Dubai

    3 weeks ago

    Dubai, United Arab Emirates Hilton Full time

    A Bell Attendant at Waldorf Astoria Dubai International Financial Centre serves as a key point of contact for guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Bellman is responsible for managing the first impressions of our guests and, therefore, must perform the following tasks to the highest...

  • Bellman - The Westin Mina Seyahi

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22212912 **Job Category** Rooms & Guest Services Operations **Location** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and...