Technicien(Ne) Service Client
7 months ago
Es-tu prêt à relever un défi dans le monde de la haute technologie? Nous serions ravis de t’avoir à bord Eddyfi Technologies est à la recherche d’un(e) Technicien(ne) service client afin de joindre son équipe.
**Ton quotidien**:
En tant que ressource importante de l’équipe, tu es responsable de la calibration et de la maintenance de nos appareils d’instrumentation dans notre laboratoire et sur le site de la clientèle. Ce poste implique donc des déplacements locaux réguliers et à l’étranger. Dans cette logique, il est attendu d’avoir un niveau professionnel de la langue française et anglaise, permettant de communiquer efficacement à l’oral et à l’écrit avec l’ensemble des acteurs (internes et externes à l’entreprise).
**Dans ce rôle, tu auras à**:
- Effectuer la calibration et la maintenance préventive des équipements électroniques pour garantir leur bon fonctionnement;
- Réaliser les diagnostics de pannes, effectuer les réparations nécessaires ainsi que le contrôle qualité final;
- Être en mesure d’analyser les schémas électriques et identifier les composants défectueux et éventuellement trouver des contournements techniques en relation avec notre service R&D;
- Pour certains clients, opérer les calibrations et (ou) les réparations sur leur site;
- Assurer la traçabilité de chaque intervention à travers une documentation claire et précise.
- Interagir avec les clients pour comprendre leurs besoins et leur fournir des solutions adaptées lors d’intervention sur les sites;
- Assurer la satisfaction des clients en fournissant un service de qualité supérieure;
- Maintenir des normes en matière de production et de qualité selon les normes de l’entreprise;
- Communiquer les irrégularités en ce qui a trait aux procédures de calibration;
- Utiliser des outils de précision et des appareils de mesure permettant d'effectuer les activités;
- Toutes autres tâches techniques, connexes au service client.
**Le profil recherché**:
- Diplôme en électronique ou mesures - instrumentation;
- Minimum de deux ans d'expérience en service après-vente sur des produits électroniques;
- Être ouvert et disponible à se déplacer, y compris à l'étranger lorsque nécessaire;
- Aptitudes à opérer dans un milieu caractérisé par des standards élevés en termes de satisfaction client;
- Excellentes compétences en communication, tant à l'oral qu'à l'écrit, en français et en anglais;
- Capacité à résoudre efficacement les problèmes techniques, tout en étant en mesure d’expliquer des concepts complexes de manière claire et vulgarisée;
- Rigueur, autonomie, polyvalence.
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