Call Center Agent with Sales Experience in
4 months ago
**Job Title: Call Center Agent with Sales Experience in Healthcare**
**Location**: Bella Roma Specialty Hospital
**Job Type**: Full-Time
**About Us**: Bella Roma Specialty Hospital is a premier healthcare institution specializing in plastic surgery and dermatology. Our mission is to provide exceptional patient care and services with a focus on enhancing patient satisfaction and outcomes.
**Key Responsibilities**:
- Handle inbound and outbound calls related to plastic surgery and dermatology services.
- Provide detailed information about our procedures, treatments, and services.
- Schedule appointments and consultations for potential patients.
- Follow up with leads and inquiries to convert them into confirmed appointments.
- Maintain accurate records of patient interactions and transactions using our CRM system.
- Achieve and exceed sales targets and performance metrics.
- Provide exceptional customer service and support to patients throughout their journey.
- Collaborate with the clinical and administrative teams to ensure smooth patient flow and satisfaction.
- Stay informed about the latest trends and developments in plastic surgery and dermatology.
**Qualifications**:
- Proven experience as a call center agent or similar sales/customer service role in the healthcare sector.
- Experience in plastic surgery and dermatology is highly preferred.
- Strong sales and persuasion skills with a track record of meeting or exceeding sales targets.
- Excellent communication and interpersonal skills.
- Ability to handle a high volume of calls and multitask effectively.
- Proficient in using CRM software and other relevant tools.
- Strong organizational and time management skills.
- High level of empathy and customer focus.
**Preferred Skills**:
- Knowledge of plastic surgery and dermatology procedures and terminology.
- Bilingual abilities are a plus.
**Job Types**: Full-time, Contract
Contract length: 24 months
Pay: From AED3,000.00 per month
**Experience**:
- Call center agent with sales specially in healthcare: 1 year (preferred)
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