Gpo Genesys

Organization - Tier 1 Bank in the UAE

The purpose of the job is to lead the end-to-end ownership of the Genesys platform, ensuring optimal performance, scalability, and reliability. Implement and configure Genesys solutions to meet business requirements.

**Generic Accountability**
- Collaborate with cross-functional teams to design, implement, and maintain Genesys solutions.
- Continuously assess and optimize the Genesys platform to enhance efficiency and effectiveness.
- Troubleshoot and resolve technical issues related to Genesys implementation.
- Work closely with business stakeholders to understand requirements and translate them into effective Genesys solutions.
- Create and maintain comprehensive documentation related to Genesys configurations, processes, and best practices.

**Minimum Experience & Qualification**
- Must have a Bachelor’s degree.
- Proven experience as a Senior Platform Owner with a focus on Genesys.
- In-depth knowledge of Genesys platform components and architecture.
- Hands-on experience implementing and configuring Genesys solutions.
- Strong troubleshooting and problem-solving skills.